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3 Replies Latest reply: Dec 22, 2010 8:19 AM by WISCCHE1 RSS

Why can't I view my bill online and pay it after deactivating my phone?

pharouff Newbie
Currently Being Moderated

After deactivating my phone, when I login to my account my account number is displayed at the top right of the page and I see my account overview with total charges, total payments, and amount due. But if I click any of the links to view my bill or make a payment, I get sent to an error page saying: "We take your account security seriously. To ensure that your information  remains secure, you'll need to update your profile before you can view  these details. To do so, go to My preferences > All about my account > My account info and click Update or add another account." ... Of course, this location does not exist anywhere on the website. There is an "All about me" section on "My Preferences" but it doesn't have "My account info". I tried pulling down the menu where my account number is displayed, clicking "Update my profile", and changing my password, but I still get this error message. ... The security authentication on is messed up.

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