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1 Reply Latest reply: Feb 22, 2011 2:53 PM by abe2020 RSS

Samsung Epic 4G Galaxy S (locked out)

jo62jo Newbie
Currently Being Moderated

i have been locked out of my phone and i do not remember the code and i got my number changed to another phone so i cannot access the phone and it wont let me choose the forgot pattern because my google account access the forgot pattern, can u please help me

  • 1. Re: Samsung Epic 4G Galaxy S (locked out)
    abe2020 Sprint Employee
    Currently Being Moderated

    If you have forgotten the pw for google/gmail to log in, use this link to unlock google/gmail and reset pw https://www.google.com/a/yourdomain.com/UnlockCaptcha.  After google/gmail  pw reset try that pw in your phone. if that dosent work try pw as null. if that dosent work you need to use hard reset option using phone keys.

    Reset Phone Using Phone Keys

    1. Make sure customer backs up important data on the phone before resetting.
    2. Turn power off.
      • If the Samsung EPIC 4G is frozen, remove then reinsert the battery.
    3. With the phone turned off, press and hold Volume Down button on left panel of phone, the Camera button, then press Power button.
    4. When phone’s display turns on, release the buttons.
      • Android System recovery screen should display.

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