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1 Reply Latest reply: Mar 24, 2011 9:54 AM by 14KNIGHT RSS

My Phone Says Your Account Cannot Be Validated Please Contact Costumer Service

alexandriayeomans Newbie
Currently Being Moderated

I called customer service and the line is busy. My phone just randomly started doing this. I am wondering what is going on?

  • 1. My Phone Says Your Account Cannot Be Validated Please Contact Costumer Service
    14KNIGHT Master
    Currently Being Moderated

    What this means is that the phone is not correctly identifying itself to the network.   Depending on the type of phone you have you can try by updating the data profile on the device. ON an android phone it will be main screen>menu>settings>about phone>system updates>update profile. ON the evo go to about phone prior to system updates. On most of our other device menu>settings> Data>update profile.   This will have the device contact the network and refresh the information it used to connect.

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