I have a BB 8530 Curve. My WiFi works fine at times but it often cuts out and the "WiFi" goes grey. Then anywhere from 10-30 minutues it will come back and it just keeps doing this. When I check my WiFi diagnostics, my home WiFi is connected but the BlackBerry Infrastructure is not. Then when it starts working again, the BlackBerry Infrastructure shows as "connected". I have this problem no matter if the phone is set to "HotSpot Browser" or "Internet Browser". I have a Belkin router. Does anyone have an idea how to fix this so my WiFi doesn't cut out?
You cannot have 2 networks going on the same time..if you want to use the wi-fi connection on your phone..you need to go to manage connection icon on your phone and turn wi-fi on for your data services.Keep in mind that using wi-fi some of the Sprint data apps(sprint nav/sprint tv etc ) wont work. When you check wi-fi on make sure you turn off mobile networks and after your data usage via wi-fi is over , make sure turn on mobile network(for your voice and data) and turn off wi-fi.
"Sprint is the most improved U.S. company in customer satisfaction, across all 43 industries, over the last six years." - 2014 American Customer Satisfaction Index