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1 Reply Latest reply: May 11, 2011 2:10 PM by brenderlynn RSS

Online call log missing numbers

sneaky2217 Newbie
Currently Being Moderated

I was looking through my online call log of every call i have made. I noticed that there are calls that are not showing up. For example a specific number i dialed and recieved at the very least five times within four days. Only twice on my call log can i find this number. I was wondering if anyone could help me recover the missing numbers and dates and times ect. and also answer the question of why it does this...

  • 1. Online call log missing numbers
    Valued Member
    Currently Being Moderated

    Are the calls still missing when you view them on your invoice after it generates?  The normal case is that unbilled call detail records will be visible via Sprint.com within 15 minutes of making the call. However, roaming call details may take much longer to appear. In addition, system outages can cause delays.  The normal case is that unbilled call detail records will be visible via Sprint.com within 15 minutes of making the call. However, roaming call details may take much longer to appear. In addition, system outages can cause delays.

     

    Hope this helps,

    Brenderlynn

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