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3 Replies Latest reply: May 11, 2011 8:44 PM by SprintCares RSS

Phone Suspension

cbbrown61 Newbie
Currently Being Moderated

What are the procedures for suspending a line on your plan?  Does anyone know?

  • 1. Phone Suspension
    Sprint Employee
    Currently Being Moderated

    If you need to suspend for Lost/Stolen you need to speak with customer care.

  • 2. Phone Suspension
    abe2020 Sprint Employee
    Currently Being Moderated

    Is this a temporary  or permanant suspension?.Temp suspension can be for various reason's like people of active duty/Military service or can be on vacation.

  • 3. Phone Suspension
    SprintCares Sprint Employee
    Currently Being Moderated

    CBROWN1961 wrote:

     

    What are the procedures for suspending a line on your plan?  Does anyone know?

    There are various ways to 'suspend' your account:

    If you are being deployed for Military Service we have a Miliary Stand By Plan.

    Below are the details:

     

    • Military Suspend is available to military personnel actively deployed overseas.
    • Allows military customers to keep their phone number without incurring monthly charges or fees while on active duty overseas.
    • Military Suspend restricts all services.
    • The customer must pay the account balance the same day that the account is suspended.
    • Each new deployment qualifies for a new application of Military Suspend.
    • There is no limit to the number of times a customer can use Military Suspend.
    • $0.00 monthly service charge and $0.00 taxes, fees or surcharges.
    • Customers do not receive a bill unless other lines remain active on the account.
    • The military suspend code can remain on the account for up to 36 months.


    We also have a Seasonal Stand-By Plan for $8.99 per month

     

    • Sprint Seasonal Standby Plan allows customers to maintain their Sprint phone number and account at a reduced price without terminating service.
    • Customers continue to pay taxes, surcharges and fees, including the Account Spending Limit Program Charge of $4.99, if applicable.
    • Monthly Recurring Charge (MRC): $8.99
    • Maximum months allowed on plan:
    • Consumer and Individual Liable: 6 months
    • Customers must call Sprint to move to a current plan after reaching the maximum number of months on Seasonal Standby Plan. Otherwise, Sprint automatically changes the subscription to a current plan.

     

    In the even your device is lost/stolen we can restrict the usage however it will not interrupt tyour Service Plan. You will still be liable for your Monthly Charges.

     

    I hope this was helpful. Let us know if we can provide additional information.

     

     

    Chris

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