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2 Replies Latest reply: May 30, 2011 7:19 AM by ClaudiPo RSS

LATE PAYMENT QUESTION!

robynxnicole Newbie
Currently Being Moderated

I've been with Sprint long enough to remember the "spending limts" however, I do not know how "late fees" work NOW. I never pay late but due to me moving, I will have to pay them <GASP!> 3 days late. My bill is due on the 7th, I get paid on the 10th. Does anyone know what Sprint will do? Do they tack on late fees instantly or is there still a seven-day rule?

  • 1. LATE PAYMENT QUESTION!
    Sprint Employee
    Currently Being Moderated

    If your bill date is through lets say April 14- May 13th and it shows a due date of May 7th you will be OK paying on the 10th.  The due date is usually 6-7 days before the actual cutoff of the billing cycle.  In essence, if the new bill cuts/processes and there is a balance you have a late fee. This is standard process in our industry, if you haven't been late in the last year a customer service representative will be able to adjust the bill if the late fee annoys you.

    Have a safe and happy holiday

     

    Larry

  • 2. Re: LATE PAYMENT QUESTION!
    ClaudiPo Silver Expert
    Currently Being Moderated

    I moved your question to the Customer Service forum.

     

    In general, a late fee is applied to the next month's bill (shown in the the Summary of Account Charges section) when the outstanding balance is over $10.00 and is 30 or more days past the bill-cycle close date, which is NOT the bill date.  The law requires a 20-day interval from the bill date, which drives the payment-due date.

     

    That's a lot of dates, so let's take a look at your situation (please call Customer Service to confirm 100%; I don't have access to customer accounts, so I can only assume the dates):

     

    According to your post, your payment-due date is 6/7, so your bill-cycle close date is probably around 5/14 and your bill date around 5/18.  You can check the dates by clicking on the See my bill link on the My Sprint landing page -- look for Bill Period and Bill Date at the top of the Monthly Statement page.  As said above, you have 30 days past the bill-cycle close date before incurring a late fee, so that puts you at around 6/12 (5/14 + 30 days).  Be sure Sprint receives your payment no later than that.

     

    Here are a few other things that may be worth knowing when forced to incur a late fee:

    • A late fee is not charged on a late fee. If the account balance is paid except for the late fee due, no additional late fee is calculated.
    • Taxes are charged on the late fee.
    • To calculate late fee:
      • Subtract any applied adjustments from the outstanding balance.
      • Multiply total by applicable late-fee rate.
    • Late-fee rates by state: 
      • Virgin Islands  0.00%
      • Mississippi  0.30%
      • Oklahoma  0.40%
      • Iowa  0.52%
      • Alabama, Alaska, North Dakota, Puerto Rico  0.70%
      • Wisconsin  1.00%
      • Nebraska  1.30%
      • Arkansas  1.40%
      • Maine, South Carolina  1.50%
      • Washington, DC  1.50%
      • Rhode Island, Tennessee, Virginia  2%
      • Colorado  3.70%
      • North Carolina  4.00%
      • All other states  5.00%

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