I received a call from a work colleague that I hadn't talked to in about a year. He said my phone had been randomly emailing him pictures and described some recent pictures I had taken. The pictures were going to his email address (although it is nowhere in my contacts in my phone)! I checked settings and autosend was on, set to "autosend pictures to MY PC/EMAIL". I have been through every setting in my phone and although I can see "My PC/Email" in "My Places", I can not tell what email address is linked to that. Where does the phone send the pictures when autosend is activated? Why would the picks go to a random acquaintance of mine? Did the pictures go to everyone in my phone contacts?
To fully help we would need to know what phone you have and what kind of email client you are using (aol, yahoo, gmail or a work account). However, since you stated you do not have your coworkers email in your phone I would look at your computer and check for any auto-forward rules there.
To better assist you, please provide the make and model number for your device/phone. This information can be located in the back of your phone under the battery. Also, to your knowledge do you currently have a personal email account set up on your phone?
I look forward to assisting you
I have an LG Rumor Touch (refurbished). I checked my emails and no auto-forward rule. I don't have the email address in there either. My colleague has an Iphone and so a thought is it might be going as picturemail from my phone and being converted to an email. He confirmed that this never occurred until I got this "new" phone about 2 months ago.
There are a couple of questions that will help narrow down the issue. Is your coworker getting the messages anywhere besides the phone, and where do the messages say they're from? Also, if you could, login into http://www.sprint.com/picturemail and under "My Messages" check your sent messages. If you see the messages there they are going through picturemail and being converted to emails.
He's getting them on his phone and they show as coming from my PCS number. When I log into picturemail they do not show under sent messages. I'm pretty sure it has something to do with auto-send, because he described "accidental" pictures that I deleted...but he got them anyway. So...I'm guessing no one knows how to tell what email address is in "My PC/Email". Is this a known defect? Seems like it's out of the users and Sprint's control.
To tell which address is set to "auto-send", go to your main menu > Photos & Videos > Auto-Send > Auto-Send Places. There you should see "My PC/Email" tap on it. In there you will see "Recipient Email" with the email that it's set to auto send to. There you can make any necessary changes or remove it completely.
I'm not aware of this being a known defect with the phone, and have never seen it before. I believe you're right, and that auto-send is at the root of the problem, if it is happening with every picture we may want to disable the feature by going to main menu > Photos & Videos > Auto-Send > Disable Auto-Send, and seeing if the problem continues.
Ok...I have some more info. I did, at the beginning of 2010, have someone send me a video via text. I could not see it on my Rumor Touch so I sent it to my colleague's Iphone as an attachment. I did have to type in his email address to send it to him. I'm guessing that the phone then registered that email address as "my pc/email". This is a problem! If anything, it should be tied to my email that is registered with Sprint or I should AT LEAST be able to see what is registered as "my PC/email". Again, the phone does not allow me to see what email is registered in auto-send and where the pictures are going.
Were you able to disable the auto-send feature, and if so, did the problem continue? If it did it is possible that there is something else in the software that is causing it to send those pictures to your colleague. If you haven't already, an authorized service and repair center can test your phone for any issues and correct them as needed.
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