This has been going on for about a week now. I can get regular text messages fine but any sort of picture mail fails and I cannot send either. Is this a problem anyone else is having? My bill is paid, and I have the everything plan so I can't understand why this is hapening. Thanks in advance for an info!
Sorry for the inconvenience CATWMN75! Picturemail works through data - can you access the internet on the device? If not I would verify that you are conected to Sprint, home>menu>settings>wireless & networks - make sure wifi is turned off, and make sure mobile network is turned on. Do an update profile, home>menu>settings>system updates>update profile. Let me know what happens after you do the update profile please.
Also - I would recommend updating the device software to Gingerbread ASAP, if you have not already done that. Home>menu>settings>system updates>HTC software update (you may have to click on it a few times until it finally finds the update). You can check to see if you are on Gingerbread by going to home>menu>settings>about phone>software information and then looking at the Android Version at the top there, should be 2.3.3.
Sprint is proud to have been named to The Civic 50, an annual survey of America?s most community-minded companies.