This has been going on for about a week now. I can get regular text messages fine but any sort of picture mail fails and I cannot send either. Is this a problem anyone else is having? My bill is paid, and I have the everything plan so I can't understand why this is hapening. Thanks in advance for an info!
Sorry for the inconvenience CATWMN75! Picturemail works through data - can you access the internet on the device? If not I would verify that you are conected to Sprint, home>menu>settings>wireless & networks - make sure wifi is turned off, and make sure mobile network is turned on. Do an update profile, home>menu>settings>system updates>update profile. Let me know what happens after you do the update profile please.
Also - I would recommend updating the device software to Gingerbread ASAP, if you have not already done that. Home>menu>settings>system updates>HTC software update (you may have to click on it a few times until it finally finds the update). You can check to see if you are on Gingerbread by going to home>menu>settings>about phone>software information and then looking at the Android Version at the top there, should be 2.3.3.