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Can't Download Picture Mail - Help!

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I have been able to receive text messages with pictures attached for a year, and suddenly in the past month the pictures won't download.  It shows up that I got a text message, and when I click on it, it says "Downloading" next to the picture size (which isn't ever large - this time 53kb).  It just stays on "Downloading" for days and every few hours I get a note that there was a downloading error, but it never stops!  My husband got the same message with picture today on his sprint sanyo phone and it downloaded no problem.  I tried to upload my profile but it says "The network is preparing your services..." for hours until I finally cancel it.  Can't update PR either. 

Any help or tips anyone can offer would be awesome.  I'm frustrated and don't know where else to go for support at this point!

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