I have been able to receive text messages with pictures attached for a year, and suddenly in the past month the pictures won't download. It shows up that I got a text message, and when I click on it, it says "Downloading" next to the picture size (which isn't ever large - this time 53kb). It just stays on "Downloading" for days and every few hours I get a note that there was a downloading error, but it never stops! My husband got the same message with picture today on his sprint sanyo phone and it downloaded no problem. I tried to upload my profile but it says "The network is preparing your services..." for hours until I finally cancel it. Can't update PR either.
Any help or tips anyone can offer would be awesome. I'm frustrated and don't know where else to go for support at this point!
I'm not able to download picture mail either. I had no issues until about a week ago; since then I haven't been able to download any picture that I recieve through messaging, no matter what size it is. I've tried clearing the data and force closing the application, but that did not help. I read on another forum that I needed to update my profile and PRL. I attempted to update the PRL, but it said it was searching for updates for a good 30 minutes, and then I gave up. My phone has also started randomly restarting itself, which isn't as big a deal to me as not being able to receive picture mail. I have an HTC Evo 4G.
I am able to get on the internet, using both wifi and the 3g network. I don't usually access the internet using wifi, and as far as I can remember, I have not been on wifi while trying to download picture mail. Every time I try to download the picture mail, I always get the same error message: "message not downloaded unknown error"