I work around the United States,no big deal. Until Sprint try to charge me INTERNATIONALS charges in my wireless card.Just because i stop in El Paso TX,United States and i used the card.Then i have the opportunity to have a discution with the less of the smarters supervisor in SPRINT.What a guy.For this supervisor.He said,I have to pay the charge,because he said soooooo. I try to explain customer don't pick signal tower.I belive that they need to fix the problem. I want this fix. This may be the end of my time with Sprint.Was the longest company,they need to get better train at people at customer service.
Name: Robert V[...]
Phone number: 469-[...]
From: Cedar Hill.TX 75104
Profetional Over the Road Truck Driver, traveling around 48 continental states. NOT Mexico.
Message was edited by: mapesy who removed private information
I work in technical support not billing but wanted to ask if you use Sprint Smartview to connect to the internet? Have you ever been given a roaming warning or seen the roaming triangle. Also if you go to coverage.sprint.com and put in the address you were at how close is the border? I understand your were on the US side but do you go across and come back or do you always stay on the US side?
I will monitor your reply
Larry ~ OKIESTRO
Sprint is proud to have been named to The Civic 50, an annual survey of America?s most community-minded companies.