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I can't remove my credit card information for my online account

IndigoSoul33 Newbie
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   A few days ago my wallet was stolen and I called into Sprint.   I went from a Customer Service Rep to the Credit Department where I was told that I had to log online and self remove the card myself.  I've spent the last day on again off again trying to find how to remove the card, but there is no way to remove it.  The card has been deactivated and a new one is one the way, problem my Sprint bill is due tomorrow, and if they try to auto charge my card, it won't charge.  I don't want it counted agenst me for non pay with a bad card.  I guess I'm not understanding why I can't remove the card myself like the woman in the credit department stated.   I'm very frustrated.



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