A few days ago my wallet was stolen and I called into Sprint. I went from a Customer Service Rep to the Credit Department where I was told that I had to log online and self remove the card myself. I've spent the last day on again off again trying to find how to remove the card, but there is no way to remove it. The card has been deactivated and a new one is one the way, problem my Sprint bill is due tomorrow, and if they try to auto charge my card, it won't charge. I don't want it counted agenst me for non pay with a bad card. I guess I'm not understanding why I can't remove the card myself like the woman in the credit department stated. I'm very frustrated.
At this time you can't delete it online. You have to call billing support and have them manually remove the info (*3 from your sprint phone.) This issue is ongoing and needs to be resolved. When they verify your account they will need the last 4 digits of the card you want removed. A direct number is 800-808-1336. I apologize for the lack of functionality on this issue.
Larry ~ OKIESTRO
I'm on the phone now being given the run around. The very nice customer service rep walked me threw the same steps I've done for the past two days. There is no option to remove, as you've said. And he seems baffled. I'm about ready to just cancel my phone service take the 200.00 hit and be done with all of this.
It has to be financial services rep to do this - regular customer care or tech support do not have the system access to do this. I am advanced technical support - mobile broadband and have everything except financial profile so I cant so this or I would.
If you want - reply to my private message and I can get someone to do this for you.
That is a pretty serious bug in the online application.
Or is it a "feature" so people have to call in and talk to a rep, so they can sold something?
Either way, I also have a card I want removed, and I don't care to deal with the reps on the phone. Is this a bug that is going to be addressed anytime in the near future?
Please follow OKIESTRO's process and speak with "billing support." He lays it out for you. If you can't get through to billing support then private message OKIESTRO so he can get someone involved. He says he is not able to do it directly as he does not have that access. Every company will have some customer service reps that like to make up info (not just Sprint). I don't like this either and as OKIESTRO stated, this issue needs to get resolved ( I don't believe it is part of Sprint's grand plan to know why you want it removed). Maybe you should email Dan Hesse (Daniel.R.Hesse@sprint.com) and explain why this issue should be resolved and the fact that Customer Service Representatives apparently don't know that it does not work/and what you have been told about keeping it for "your" convenience.
This is totally ridiculous. As a consumer it should be our right to add and delete credit cards at our convenience. I just closed out my bank account and I almost paid my bill with the wrong account out of habit, go to delete it and find out I can't and have to call someone. Horrible customer service, looks like I'm dialing *2 now...grrr...
Shjchica1984-It has to be Finance Services or Care rep to do this You have to call in 888-211-4727 and they have to create a Create a Payment Dispute case.
Rep will need ** Trans/Check Number: Last 4 Digits of credit or debit card or checking account number.Confirm customer's contact information: Payment Operations contacts the customer when additional information is needed for processing request.
Removal of financial information may take up to 14 calendar days.
Hope this helps.
I just realized that I cannot remove my credit card information online, either. Why has this problem not been solved if IndigoSoul33 brought it to your attention almost three months ago? I do not want to waste my time calling your number and going through prompts. Please solve this issue now. I am sure you have full time web personnel and I am also quite sure that adding a delete option is not that hard.
I don't have a Sprint phone but I made a one time payment on my son's account and called Sprint back immediately to say that this was a one timei payment and I did not want my debit card attached to my son's account. This was on Nov 10. Since then they have taken several payments from this account and it is still attached to my son's account. I can't get a straight answer from Sprint. I had to cancel my debit card and have a new one reissued. I could get no help from anyone at Sprint as I think their employees are woefully untrained. It is one huge mess. You may try an FCC complaint. Their executive complaint is not reviewing it. This is from my son's account. Please do not have your parents make a one time payment to the account as it will stay on the account forever!
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