They are working on getting this fixed. If you need this done immediately go to the top of the page click on My Sprint>>My Account Wait for about 90 seconds and you should see the CHAT button appear next to your login name. If it doesn't appear click See My Bill and it should appear Then Click on the CHAT button for someone to verify your account information and gain access to your account. You can also dial *2 from your handset. On the forums we have no access to your account.
Thanks for posting and informing us this is not working for you.
Larry ~ OKIESTRO