My Letter To Dan Hesse...like I'll get a response, or anyone to help me...
I've been a customer since January of 2011 of Sprint PCS, and I am disappointed to say the least with the level of service at both your store locations (Corporate), and over the phone with Customer Care, Technical Support, Supervisors, and Account Services (Retention). I've been sworn at, talked down to, told that I am not who I say I am, etc. I have had device issues that the people at your stores can't fix/have no clue as to what is going on, and laugh at me when I tell them I have an issue with the phone, they say there is none. I am writing today to let you know that we are VERY unhappy with what has happened and am no longer willing to tolerate this sort of behavior from represenatives of Sprint. I have Sprint service, but my Husband works for Verizon Wireless...they would never in a million years treat their customers like your represenatives on the phone or in the store have done us.
After today, we will seek other alternatives/carriers to resume our cellular service unless there is something that can be done to correct these issues. The young lady in Account Services was unwilling to listen, at least actively listen to be able to resolve my issue. There was one thing that she could have done to resolve our issue, but instead telling us (for lack of better words) that we can cancel and take our business elsewhere.
We both thank you for your time and consideration.
BTW...I did get an automated reply from the actual email sent to Dan@Sprint.com. It told me that someone would be contacting me shortly about my issue. Hmm...wonder when thats going to be, and it is going to be another rep who follows up with these complaints.