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1 Reply Latest reply: Jan 17, 2012 1:22 PM by abe2020 RSS

How do i check my voicemail from my home phone?

heather0730 Newbie
Currently Being Moderated

i keep trying, and the only thing ive seen was to hit the * key and that should bring me to enter my password and that isnt working! is there another way to do it?

  • 1. Re: How do i check my voicemail from my home phone?
    abe2020 Sprint Employee
    Currently Being Moderated

    Make sure the Voicemail Password that you enter is correct. If you don’t know your Voicemail passcode, here are couple of ways you can reset the Voicemail Password.

     

    From Sprint.com

    Tell customer to log on to My Sprint. Click My preferences tab. In the Things I can manage online section, click Change voicemail passcode. Click Reset radio button. Click Save. Tell customer the passcode is the last 7-digits of the phone number.

     

    From Self-Service Reset *2

    Dial *2. Press Send, OK or Talk key. Press 1 to confirm or enter the phone number. Press 4 to ask for help with account. Press 2 make a change to your account. Press 3 reset voicemail passcode. Press 1 Yes to confirm passcode. Tell customer the passcode is the last 7-digits of the phone number.

     

    Voicemail Access from Landline

    1. Dial Personal Telephone Number (PTN).
    2. During greeting, press star key (*) then enter passcode.

     

    Hope this helps
    Abe

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