I recently dropped my phone and cracked my screen pretty badly. The back screen is fine and still works. I was wondering, instead of having to put out the money for a new phone, could I buy a new screen from, say, Amazon and would I be able to get the Sprint technicians at the store to fix it or would I have to buy a new phone?
You should call your local Sprint Service & Repair center. Some stores can actually replace the screen for that particular device. If the store is unable to repair the screen and you happen to have the 8 dollar per month TEP insurance, a replacement would cost the deductible of 100 dollars.
I have spoken to customers who have had their screen repaired at the store and there is nothing wrong with contacting your local Sprint Service & Repair Center because sometimes it depends on the severity of the damage. But the normal procedure is to contact Asurion for sure.
What is not Covered.
The Program does not cover:
1> Incidental or consequential damages; 2>) failures caused by acts of God, fire, flood, explosion,
war, terrorism, strike, embargo, acts of the government, military authority, or the elements; 3> loss,
theft, abuse, misuse, improper installation, water damage, or customer negligence; 4> pre-existing
Operational Failures of the Covered Equipment occurring before the time it was established as the
Covered Equipment; 5> cracked displays unless resulting from normal wear and tear or defect in
parts or manufacturing; and 6> changes or enhancements in color, tex ture, finish, expansion,
contraction, or any cosmetic damage to Covered Equipment however caused, including, but
not limited to, scratches and marring, that do not affect the mechanical or electrical function of the
Designated Wireless Device.
The Equipment Replacement Program covers the
replacement of equipment should your Sprint or
Nextel phone, smartphone or Sprint Mobile Broadband
Card™ be lost, stolen or have liquid or physical damage.
$50 or $100 nonrefundable
deductible per approved claim
depending on phone model
A cracked screen caused by dropping is Physical Damage and requires filing with Asurion, Small crack(s) caused by defects may be covered in store under the terms you posted.
Tier 1 - $50* Tier 2 - $100*
I do have TEP and this unfortunately isnt the first time Ive cracked my screen. My husband always takes care of these things, but unfortunately, he is out of town at the moment. The last time this happened, he took it in and they replaced the screen no problem. So yes, they can replace the screen in store. I havent taken this one in because Ive been reading on the forum that Sprint changed its policy and no longer does repairs like this in store.
I did call the store and they used to replace screens for sure. Unfortunately they don't do that at this time and did refer you to Asurion. The easiest way to handle this replacement is to go to phoneclaim.com/sprint It was definitely worth calling to find out about your store though and thanks for your business.
For anyone that might read this later, the replacement screen is between $10 and $25 on Ebay. Exact replacement product and comes with some cheap tools to do the task. The EVO 4G does use a #5 torx bit ***** however as most used another size it appears. Took me about 30 minutes to do being careful and using online video replacement videos on YouTube. Not for those without patience and steady hands of course but sure as heck cheaper than the place at the local mall repair kiosk ($80) or $100 to Assurion for a refurb that was already someone else's problem anad routed through the Phillipine's for a "factory" fix. My suggestion if money is tight or you like fiddling around is go to www dot repairsuniverse dot com and get what you need and they have HELLA easy written and video instructions.