I have had this problem for months. It started out as soon as Sprint picked up the iPhone (I had a Blackberry Curve 8350). I barely had one bar of reception, and calls would go straight to voicemail and I wouldn't get text messages until hours later when I left my home neighborhood. Outbound calls would fail, repeatedly, unless my phone went into roaming.
Interestingly, my husband also has a Sprint phone (an iphone) through work and has NEVER had this problem, which is why I thought it would improve after I got an iPhone.
I just got an iPhone 4s, and I'm having the same issues. My husband's phone (corporate account) still works fine
I am in Chicago, zip code 60647, close major address is 3400 W. Fullerton.
I have started having the same problem as of this afternoon. Around 3pm central. First it was my wifes phone, and now mine too. Our Zipcode is 75035, I did a soft reset, hard reset, reset network connections, took sim card out etc, and it says phone can not be activated...It doesnt say spring on next to the bars..Mine still does.
I am able to still send texts, but Ive been told that if people call me, it will ring a few times and it goes to voicemail...Pretty frustrating.
Any help would be appreciated.
Oh, when i set up her phone using itunes, it says is not activated, when i set it up as a new phone, it doesnt say that, but if i go under network, it says not available on both.
Having the same issue zip code 78664, iPhone 4s not able to recieve/make calls. I am able to recieve texts/emails (but I am also connected to WiFi so maybe that's the only reason I am able to do those). Someone help!
*Edit* My wife's phone (same as mine, and same account) is not working either!
78758 - Unable to send or receive calls since mid-morning. Texts are working on and off, sometimes deliverable as iMessages, sometimes as SMS, sometimes not at all. Tried turning the phone on/off, a hard reset, and contacted online chat who did something behind the scenes and had me turn my phone on and off twice and who swore it would be fixed in an hour if I just waited and turned my phone on and off again. Then again, they also told me to call tech support after it was fixed which I protested was impossible because if it were fixed, I wouldn't need to call, and if it wasn't fixed, I wouldn't be *able* to call. DUMB.
Taylor, Tx 76574...Unable to receive or make calls anywhere (not in Killeen,Georgetown,Round Rock, Austin) or text, the texts we receive are very late,or you receive 20 of the same one. We all have full bars, but nothing is happening!!!!!! I'm so mad, it's the 3rd time in less than 6 months. And their excuse is 'THE TOWERS ARE DOWN" the tower map doesn't even show towers around here, maybe in the future they are going to build one in Round Rock. Back in december we were 22 days with no signal (we have 5 lines) at least they give me a discount for 2 weeks. We are paying for nothing, this is the worst phone company ever. Ah, and they offer me "TO BUY" something to improve my signal for $120.
I am sorry that everyone is having problems with making calls. I do know that we were having issues in the Austin and surrounding areas yesterday and was told that all is resolved, but I am still seeing and hearing that customers are still experiencing dialing issues. I would suggest you call technical support and get this reported in and possibly get a trouble ticket re-submitted.
I'll just copy and paste my post from 2 other threads to this and every thread that mentions poor or no service.
I'm in Lake County, IL, far north burbs (60046). I've had NO service at all since Monday (5/21). I've spent the last 3 days on the phone with Sprint for HOURS! I've gone to the Sprint repair store. I've been told so many different stories it's disgusting. I can't call or text anyone, no calls or texts come into my phone. But magically Sprint has called my phone twice and it worked. Now the really weird part is, I can drive 3.5 miles to be out of my zip code and as soon as I'm in the next zip code I have service. My kid has the same phone as me and is on my account and his phone works. The only difference is, his firmware version is one up from mine. The store was not able to upgrade my firmware, the tech never had that happen before. He said nothing was wrong with my phone. One lady at Sprint told me I wasn't even showing up on their network, ***?! My only option was to replace the phone for $37 w/tax! I was also told the towers were the problem and they all won't be done until August. I've been going in circles and have no choice but to replace my phone, through no fault of my own. I will be leaving sprint after 13 years.
"Sprint is the most improved U.S. company in customer satisfaction, across all 43 industries, over the last six years." - 2014 American Customer Satisfaction Index