6 Replies Latest reply: Oct 8, 2014 1:37 PM by SprintCare RSS

PLEASE HELP I LOCK MA SELF OUT MA IPHONE

prettiieroman Newbie
Currently Being Moderated

hey i need help reseting ma iphone four i lock my self out and dont know how to fix it can i please have help

  • 1. Re: PLEASE HELP I LOCK MA SELF OUT MA IPHONE
    SA_Viper43 Bronze Expert
    Currently Being Moderated

    If you forgot your iPhone passcode you can bypass the lock screen completely and reset the passcode by using iPhone recovery mode.

    Warning: This will require you to restore your iPhone or iPod touch, this means you’ll lose all data on the device and be back to factory settings.

    Bypass & Reset the iPhone Passcode

    1. Disconnect the USB cable from the iPhone, leave the other end connected to your Mac/PC
    2. Launch iTunes
    3. Press and hold the Home and Power button on the top of the iPhone to turn off the device
    4. Press and continue to hold the Home button while you reconnect the USB cable to your iPhone, this will cause the iPhone to turn on
    5. Continue to hold the Home button until an alert message in iTunes appears that an iPhone in recovery mode has been detected

    iphone recover mode detected

    Now that the iPhone is in recovery mode, you must restore the device:

    • From iTunes, look under the “Summary” tab
    • Click on the “Restore” button within iTunes

    This will wipe all files, settings, and apps from the iPhone, including the passcode. When the restore is finished, the iPhone will be at the factory settings. At this point you can choose to start from scratch or to restore the iPhone from a backup.

    This tip came from an iPhone repair shop, where it’s common for people to bring in a phone for fixing and then forget to provide the passcode.

  • 2. Re: PLEASE HELP I LOCK MA SELF OUT MA IPHONE
    charlesjohn Newbie
    Currently Being Moderated

    If you mean your lock screen passcode, you will have to restore your device. If the Find My iPhone feature is enabled,you will not be able to reset it without disabling it first, and since you forgot iPhone passcode, there is nothing we or anyone else can do for you. If you're referring to the iCloud activation lock, there is nothing that we or anyone can do for you except tell you to try to remember your passcode.

  • 3. Re: PLEASE HELP I LOCK MA SELF OUT MA IPHONE
    jerrywhite928 Newbie
    Currently Being Moderated

    Here are steps on how to solve forgot iPhone passcode:

    Hold the power and home button until the screen goes black. Then release the power button and continue to hold the home button for 10 seconds.The device will remain powered off.


    Then connect iPhone to iTunes. iTunes will recognize the iPhone in DFU mode and ask if you would like to restore.

  • 4. Re: PLEASE HELP I LOCK MA SELF OUT MA IPHONE
    Social Care
    Currently Being Moderated
    jerrywhite928 Thank you for posting in the community! Your advice and commitment to help others is admirable! Happy Connecting! David Sprint Social Care
  • 5. Re: PLEASE HELP I LOCK MA SELF OUT MA IPHONE
    LeftCoastMan Valued Member
    Currently Being Moderated

    If you forgot your Passcode, the advice given here is perfect.

     

    If you forgot your iCloud password, there's nothing, and I repeat nothing, that anyone, including Sprint or Apple, can do to recover that password, except here:

     

    Apple - My Apple ID

     

    They will not provide you with answers to your hint questions. They will not listen to your story and give you your Apple ID.

  • 6. Re: PLEASE HELP I LOCK MA SELF OUT MA IPHONE
    Social Care
    Currently Being Moderated
    LeftCoastMan Thank you for sharing this helpful information. Please let us know if you ever need assistance. We're here for you. Desiree Sprint Social Care

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