This discussion is archived
11 Replies Latest reply: Aug 1, 2012 4:27 PM by dshoem01 RSS

Just got my Airave Airvana!

Polyspecific Regular Visitor
Currently Being Moderated

Well I got it two days ago.  I have also realized that sprint forgot what it feels like to lose over a million customers in a very short time.  This piece of junk has wasted more time than it is worth.  Mobile light has done nothing but blink yellow and orange for two days.  The device is on my account.  I have tested it on three different internet connections for over six hours per session.  Gigabit (work), Fast ethernet(work), and my home connection.  Nothing works. 

 

I can barely get 1 bar outside of my house, down from 3 bars inside of my house 3 months ago.  Data has gone from 1.7Mb/s download to 150Kb/s download, if I can even complete the test.  Now they send me this piece of $#14 to "help improve my service"?

  • 1. Re: Just got my Airave Airvana!
    JonMcR Expert
    Currently Being Moderated

    Maybe some specifics on your connection (not your internet, but how you've connected the Airave, rather) and the measures you've used to try and get it working.

     

    Fact: If you don't have a GPS signal FIRST AND FOREMOST, the airave won't connect. PERIOD.

    So are you using the external? Internal? If internal, where is the airave located (in your home)? If you let it sit and it doesn't acquire a GPS lock within a reasonable amount of time, common sense would say to move it somewhere else and try again?

     

    I've had the samsung airave, and now have the 3G airave..both worked as they should once I hooked them up PROPERLY.  I had problems at first too, but I didn't blame Sprint for my lack of knowledge on the device, I simply tried to work through the problem...and I'm glad I did. Been enjoying 5 bars inside + data for years now. Especially since I got the 3G version..

     

    So maybe try asking for help instead of slamming the device for something that's likely user error to begin with...? I'm sure someone is willing to help you (and probably why no one has responded by now is because of the attitude)

  • 2. Re: Just got my Airave Airvana!
    raylitherland67 Sprint Employee
    Currently Being Moderated

    We do need to know what the lights are displaying on your airave? And do you have the airavana 2.0 or 2.5?

    Who is your ISP? Are you using a router separately or is it a modem/router combo?

     

    Ray

  • 3. Re: Just got my Airave Airvana!
    JonMcR Expert
    Currently Being Moderated

    Ray, just curious, what's the difference in the 2.0 & 2.5? I'm wondering which one I have..

  • 4. Re: Just got my Airave Airvana!
    raylitherland67 Sprint Employee
    Currently Being Moderated

    2.5 is the new one that just came out about 2 weeks ago. it is very similar to the 2.0 except it doesn't have the voip light on the 2.5 and added a network light which lets us know that the airave is communication in our system.

     

    Ray

  • 5. Re: Just got my Airave Airvana!
    Polyspecific Regular Visitor
    Currently Being Moderated

    Solid green network

    Solid green GPS (external outside house)

    Flashing amber/green mobile.

     

    I have tested        Inet > Airave

                              Inet > Airave > Router > internal

                              Inet > Router > Airave (DMZ)

                              Inet > Router > Airave (port forwarding)

     

     

    The airrave is set up correctly, JonMcR, although I do appreciate your assumptions about my idiocy and inability to read directions.   Networking is my job, this device should not require a user to stand on one foot, touch their nose with the opposite hand, and hold a blue umbrella to make it work properly.

     

    Ray, I will check when I get back home.

     

     

    Ray I have, from bottom to top: Network, GPS, Mobile, VOIP  then a space then a voice mail light on the front.  If that helps.

  • 6. Re: Just got my Airave Airvana!
    raylitherland67 Sprint Employee
    Currently Being Moderated

    Ok thanks, it sounds like you may have the 2.0. By some chance you said network light for the bottom, did you mean broadband?

  • 7. Re: Just got my Airave Airvana!
    Polyspecific Regular Visitor
    Currently Being Moderated

    I thought it said network but it could have said broadband.  Here is a pic that i grabbed from google. http://i55.tinypic.com/2r44oza.jpg    That is my unit, if that helps.

     

     

     

    Edit: Here is a larger pic: http://c767204.r4.cf2.rackcdn.com/ddac0527-4f6e-4627-a863-bd717f745526.jpg   It does say broadband.

  • 8. Re: Just got my Airave Airvana!
    Lumperino Regular Visitor
    Currently Being Moderated

    Ray, I have been using the airave and now the airvanna for years. Great product for my needs. When the Airvanna came out it sounded like a good idea. In reality the 3g connection is really not useable because the wifi handles data. The texting seems to get hung up when the texting conversation is rapid. The phone option is super though.

     

    Does the 2.5 version have a more refined software and is our Airvanna 2.0 upgradable to the newer software?

  • 9. Re: Just got my Airave Airvana!
    tomdeaver Sprint Employee
    Currently Being Moderated

    Hello.  We apologize if your Airave is still not working.  Hopefully you have called our Airave Support department at 866.556.7310.  We are teir 2 specialists and CAN get the problem resolved.  The direct number bypasses Customer care.   Here are some conditions that can cause a mobile light to consistently go amber flashing. 

     

    1. Not in Airave coverage
    2. MAC ID is incorrect in our billing system making the Network look for the wrong device. 
    3. False positive on GPS lock ~ Customer sees solid green, but our remote console will show not complete.
    4. Not "pinging" from our remote console ~ Broadband is solid green but there is no communication with our remote console. 

     

    Resolutions in same order ~

     

    1. Check your coverage with the link provided.
    2. Verify MAC ID from a router's admin page to eliminate problems with reading the label or mislabelled devices, then verify with Airave Support.  
    3. Airave Support can verify a "full" GPS lock with our remote console.
    4. Airave Support can verify device is communiticating with the Network. 

     

    Let me know if I can be of further assistance by private messaging me.  (click my avatar )

     

    Tom

  • 10. Re: Just got my Airave Airvana!
    tomdeaver Sprint Employee
    Currently Being Moderated

    Hello.  The Airave Access Point 2.0 and the Airave 2.5 are different devices.  We would not know of a way to upgrade the 2.0's firmware to the 2.5's, not that it's impossible. 

     

    Tom

  • 11. Re: Just got my Airave Airvana!
    dshoem01 Gold Expert
    Currently Being Moderated

    This is directed at multiple posters on this thread...

     

    Several messages in this thread have been reported as abuse and will be removed.  Please do not insult others on the forums.

More Like This

  • Retrieving data ...