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1 Reply Latest reply: Aug 10, 2012 12:03 PM by Markie_B RSS

customer service complaint

wclyde2121 Newbie
Currently Being Moderated

I have a customer service ( if that is what you can even call it) complaint about a store. Where do I go? I talked to the customer service rep on the phone and she told me to lodge a formal complaint becuase the lack of service and attitude I recieved from the gentlemen working was beyond unacceptable.  However, I do not know where to go to lodge a formal complaint.

 

Thank you for any help.

  • 1. Re: customer service complaint
    Markie_B Sprint Employee
    Currently Being Moderated

    wclyde2121,

     

    I apologize for the lack of courtesy and professionalism that you have received at a store location. The phone representative was correct in stating that you could lodge a formal complaint. You can contact Dan@sprint.comto reach our executive offices to file a complaint, or I would be glad to file the complaint for you. Just send me a private message with the information about the store and the rep and of course the service. Again I apologize that you have had such an unpleasant experience.

     

    Markie_B

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