When you assign a personalized ringtone to an individual contact, the default ringtone will be used when that contact calls.
This is a known issue which will be addressed in the next maintenance release.
9/25 Update - dshoem01
HTC has pushed an update for the contacts (people) application that corrects this issue. A notification will be sent to your device at
which time you may apply or decline the update.
10/30 Update - dshoem01
HTC's application update is no longer being pushed to devices. If after updating the application, you now have to answer an incoming call twice (drag Answer
to the 'unlock circle' and again by tapping the answer key), powering your device off and back on may resolve the issue. HTC is continuing to investigate
for a permanent fix.
This has ALWAYS been a major part of my phones at Sprint over the years. The idea that I could answer or NOT answer or run over to the frigging phone to see who it is. After this OTA, I just noticed that my contact ringtones no longer work. Guys/Gals, this is a major *****-up and I would love to know why they would push this update out without knowing this. I just spent an hour waiting to talk with a tech and they finally told me this was a known issue and could do nothing. Are you kidding me?? I love that answer, "The Next Maintenance Release"? That could be MONTHS before it's fixed. I had major doubts about buying an 4G LTE phone on faith when my EVO 3D WiMax worked great. Now, I have a perfect NEW phone and they offered to send me a REFURB!!!!!!!???
Cannot wait to give them my customer service rating on this one!!! Henceforth, whenever I get a new phone, and they offer me an OTA update, I'll wait a few months OR years to see how it shakes out....
this is sum bs sprint tech support sucks & is very rude! i was on the phone for 4hrs for the last 2days & all tech support culd say is that it was my file that was corrupt & take it to a store even after the tech(terry) downloaded a music mp3 from the same website & she claimed it worked ,& i couldnt try it n another phone it hsd to b another evo 4g lte to only find out it was a google problem from a lead supervisor in tech support today he was even mad that i wasnt given the info yesterday
"Sprint is the most improved U.S. company in customer satisfaction, across all 43 industries, over the last six years." - 2014 American Customer Satisfaction Index