1 2 3 4 Previous Next 52 Replies Latest reply: Dec 18, 2012 12:14 PM by ndeipala RSS

Use iPhone 5 outside the US?

SaintVir Regular Visitor
Currently Being Moderated

Since the Sprint iPhone 5 uses dual-band chips (CDMA & GSM), I asked Customer Care the question: can I use the iPhone 5 outside the US? Or, does the phone need to be unlocked before I can do so?

 

The reply from Customer Care: "Due to technological differences it is not possible to activate Sprint iPhone on any other network.  However you can use Sprint iPhone internationally with the Sprint's roaming plan."

 

Anybody knows what the real answer is?

  • 1. Re: Use iPhone 5 outside the US?
    mps1976 Regular Visitor
    Currently Being Moderated

    Yes, you will need to get it unlocked. I called today and they told me that they cannot unlock iphone 5

  • 2. Re: Use iPhone 5 outside the US?
    SaintVir Regular Visitor
    Currently Being Moderated

    Now I am wondering if they "cannot" or "will not" unlock the iPhone 5.

     

    Either way, it seems that the only way to use the iPhone 5 outside the US is through Sprint's International Roaming plan.

     

    That kind of sucks for those who spend a fair amount of their time outside the country.

  • 3. Re: Use iPhone 5 outside the US?
    SHAILESH50 Regular Visitor
    Currently Being Moderated

    Per a USA Today article, "Sprint Nextel said Monday that its iPhone 5s are locked. Customers in good standing for at least three months can ask to have them unlocked for international use only."

     

     

    http://www.usatoday.com/tech/story/2012/09/24/verizon-says-iphone-5-wont-be-relocked/57836744/1

  • 4. Re: Use iPhone 5 outside the US?
    SaintVir Regular Visitor
    Currently Being Moderated

    Now ... THAT makes a LOT of sense!!!

     

    Thanks for the info and link.

  • 5. Re: Use iPhone 5 outside the US?
    micmac.vietnam Regular Visitor
    Currently Being Moderated

    I've bought the iphone 16gig sprint for 649$ in New York Apple store last Friday, it's suposed to be the unlocked one outside US for this price right ?... I live in Vietnam and the seller explained to me that the phone will only work with sprint inside US and with local carriers outside ... I didn't put my local sim yet but it seams unclear when I read your post

  • 6. Re: Use iPhone 5 outside the US?
    ksuderman2 Regular Visitor
    Currently Being Moderated

    If you paid full price at an Apple store then you should be able to use the phone anywhere you can get a sim card. That is the whole point of paying full price!  Perhaps when you bought the phone it came with a sim card that only works with Sprint in the US, but that should not prevent you from using other sim cards.

  • 7. Re: Use iPhone 5 outside the US?
    14KNIGHT Sprint Employee
    Currently Being Moderated

    There is only one department that can unlock the Iphone  that is our Sprint World Wide group.  You can contact them at 

    888.226.7212, option 2

     

    The Iphone 5  does require a Sim Card even on Sprint for it to work correctly.  It  will not even activate on the service with out the card. 

     

    micmac.vietnam   Normally we would unlock the device for international use. Do you have a Sprint Account?      If not you need to contact apple to find out how this device is  going to perform for you. 

  • 8. Re: Use iPhone 5 outside the US?
    micmac.vietnam Regular Visitor
    Currently Being Moderated

    I dont have any Sprint account because I don't live in US but Vietnam and it was my first question to the apple seller in Apple Store Fifth Avenue in New York ... if it not works then why they are able to sell sprint iphone 5 at the full price ( 649$+tax) ?

  • 9. Re: Use iPhone 5 outside the US?
    tomdeaver Sprint Employee
    Currently Being Moderated

    An iPhone does not have to be activated to be sold since the product has many features that will work over WiFi.  However to purchase the device at a discounted price, it DOES have to activated on a cellular network and typically requires a 2 year commitment with a cellular company such as Sprint. 

     

    As for international use, our SWWC (Sprint World Wide Care) department will unlock an iPhone "for our Sprint customers only" if their account has been in good standing for 3 months.  If a customer purchases an iPhone at full price without activating the device with Sprint, we cannot unlock the device for that customer. 

     

    Additionally, the iPhone 5 has an all new nanoSIMcard which is not readily available in most countries as of 9/29/12.  This is why Sprint recommends activating the Sprint international program in the meantime.  For Sprint customers wanting to use other international carriers with their unlocked iPhone 5s should first check with their local carriers for nanoSIM capatibility.  

     

    Tom Deaver

    Social Care ~ Sprint.com Communities

    Available ~ Friday, Saturday, Sunday

  • 10. Re: Use iPhone 5 outside the US?
    micmac.vietnam Regular Visitor
    Currently Being Moderated

    I think you miss the point, USA Apple store has sold sprint iPhone with full price to non US resident who are not sprint customers and who will use it ONLY with their local carrier, I've put my local SIM yesterday and everything works fine, except SMS I can receive them but I can't send any, it seems that sprint iPhone can't send SMS from a gsm sim, I see on few website that some people have the same issue, is there a way to get it right ?

  • 11. Re: Use iPhone 5 outside the US?
    tomdeaver Sprint Employee
    Currently Being Moderated

    We appreciate your feedback however, we cannot trouble shoot another carriers service.  You can conact APPLE for further assistance. 

     

    Tom Deaver

    Social Care ~ Sprint.com Communities

    Available ~ Friday, Saturday, Sunday

  • 12. Re: Use iPhone 5 outside the US?
    micmac.vietnam Regular Visitor
    Currently Being Moderated

    Thanks Tom for your effort but I think the problem is not coming from an another carrier service, as you can see here a lot's of people experienced the same issue > http://forums.macrumors.com/showthread.php?p=15918935&posted=1#post15918935

    It seems that the solution is coming from your side, how can Sprint help the people in my case ?

    I have the receipt from the Apple store to prove that I paid the full price, I have all the serial, IMEI ect ..., I can complete information on my account on your website, maybe their is a way for your service to proceed the unlock request with that ?

    thanks

  • 13. Re: Use iPhone 5 outside the US?
    tomdeaver Sprint Employee
    Currently Being Moderated

    If you are able to use all other services on your Sprint iPhone 5 with an international SIM except sending SMS, then your iPhone is not locked by Sprint.  For those on the forum you posted, my first question would be why purchase the CDMA version of the iPhone 5 to use solely in GSM markets? Additionally, there are only a few posts in that forum indicating that this problem may be isolated to a small percentage of people.  Have you backed up your iPhone 5, erased all content and settings, and restored; ruling out any software corruption from manufacturing?  

     

    Additionally, all provisioning elements for Sprint devices come from our billing system.  If you do not have an account with Sprint, we would have no way of sending the unlock command to your device.  And as I stated before, if everything else is working, we would say it's already unlocked or rather never was locked by Sprint. 

     

    Tom Deaver

    Social Care ~ Sprint.com Communities

    Available ~ Friday, Saturday, Sunday

  • 14. Re: Use iPhone 5 outside the US?
    micmac.vietnam Regular Visitor
    Currently Being Moderated

    Ok thanks a lot for your information, will try to find out what happen then

    To answer your first question, the Apple seller didn't let me the choice, I explained how I would like to use the phone and he took the sprint one without even I know it was a CDMA version or whatelse ... just told me that it will work.

1 2 3 4 Previous Next

More Like This

  • Retrieving data ...

Legend

  • Correct Answers - 4 points
  • Helpful Answers - 2 points