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  • I was on hold for 4 hours and 26 minutes

    And no one could figure out what was going on or give me a definite answer first I was told my phone was cancelled for my pre order got sent to two different departments and then they called the store and I was on hol...
    rmc0618
    last modified by rmc0618
    I was on hold for 4 hours and 26 minutes

    in Customer Service

      Back
    • Equipment cost

      I am being charged for an equipment installment, in which I paid off this month, but it is still showing up on my bill. Will someone from Sprint, please assist.
      piscesbabe210
      last modified by piscesbabe210
      Equipment cost

      in Customer Service

        Back
      • Ordered a new phone.and need help

        Hello.. i ordered a new phone. With all these promotions it was hard not to.. i had free upgrade, free expedited shipping.and of course Samsung is offering some nice free stuff..  im supposed to get free activati...
        jojo667
        last modified by jojo667
        Ordered a new phone.and need help

        in Customer Service

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        • Motorola Z Unlocked

          Hello, I'm getting tired of Samsung and iPhone. I want something different and Sprint doesn't have many options when choosing a phone. I was wandering if I was to buy an Unlocked Motorola Z and bring it to Sprint woul...
          7lives2live4
          last modified by 7lives2live4
          Motorola Z Unlocked

          in Customer Service

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          • When will I receive my IPhone 7 Plus?

            Hi everyone, i preordered my IPhone 7 Plus Black 32gb at 7:19 EDT or 4:19 PT, on 9/9/16 and I still haven't received any information on my orden. When i go to sprint.com/myorder, it just tells me the generic message ...
            sperez1136
            last modified by sperez1136
            When will I receive my IPhone 7 Plus?

            in Customer Service

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            • iPhone 7 plus preorder debacle

              I normally don't have issues with Sprint but the frustration in this particular situation is unparalleled. I understand that every carrier has experienced delayed shipping times for this particular item but to have or...
              CarJoCue
              last modified by CarJoCue
              iPhone 7 plus preorder debacle

              in Customer Service

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              • "Free Upgrade"

                A few days ago, I figured that, after 4 years with my Galaxy S3, it might be time to upgrade my phone. And I just so happen to have a free upgrade with Sprint. Great! So I checked their website and see that only two p...
                Cronje99
                last modified by Cronje99
                "Free Upgrade"

                in Customer Service

                  Back
                • Order history

                  I just recently ordered an iPhone 7 plus in store yesterday (Monday 9/19) and I went to my Sprint Store Transaction History to look for it (to possibly track it since the order number on my receipt isn't valid) and it...
                  zombieeexlette
                  last modified by zombieeexlette
                  Order history

                  in Customer Service

                    Back
                  • dissappointed and lied to

                    this all happened at the store right outside of the air force academy on academy blvd. we upgraded to the note 7 and were told how durable, fast and better it was than any other phone by the sales rep and were excite...
                    Thebrian4300
                    last modified by Thebrian4300
                    dissappointed and lied to

                    in Customer Service

                      Back
                    • Iphone 7 Plus 32 GB Silver

                      I was wondering if I could get an update on my order? i ordered before 9/16 3pm and according to the chart it would deliver between 9/23 and 9/30 and i havent recieved any updates
                      DThom1018
                      created by DThom1018
                      Iphone 7 Plus 32 GB Silver

                      in Customer Service

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                      • iPhone for Life is Bait and Switch Scam

                        I have been a sprint customer for approximately 15 years with no issues until today.  I went in a year ago traded in my iPhone 6 for the 6s and was told every time there is an iPhone release that I could upgrade ...
                        MPHILLIPS197
                        last modified by MPHILLIPS197
                        iPhone for Life is Bait and Switch Scam

                        in Customer Service

                          Back
                        • iphone 7 plus' are being delivered?

                          Looks like more and more of them are being shipped and stuff. Wish I had more info on mine because it looks like apple is delivering more phones to Sprint. .Anyone receive anymore info on them?
                          chicks1995b
                          last modified by chicks1995b
                          iphone 7 plus' are being delivered?

                          in iPhone 7 and iPhone 7 Plus

                            Back
                          • Deposit issue on order iphone 7

                            Went into a sprint store had to do a manual review with credit department. Was told by sprint rep no deposit was required ok cool. The lady from the department gave him an application number and he finished my order t...
                            Avabri216
                            created by Avabri216
                            Deposit issue on order iphone 7

                            in Customer Service

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                            • Sprint accidentally canceled my order.

                              I preordered an iPhone 7 Plus. Been waiting patiently. Then I call to check the status, and they tell me the order was cancelled.   Upon checking the notes, they realized that they accidentally cancelled the ord...
                              crslade
                              created by crslade
                              Sprint accidentally canceled my order.

                              in Customer Service

                                Back
                              • Received N910PVPU4DPH4 firmware update on 9/21.

                                Looks like it's the September security update, wondering if there are any other changes?
                                poit
                                last modified by poit
                                Received N910PVPU4DPH4 firmware update on 9/21.

                                in Samsung Galaxy Note 4

                                  Back
                                • Non Device Return Fee!!!!!

                                  I pre ordered the iPhone 7 plus on day of release, however I just received and activated today.. Upon receipt of receiving pick up ready notification from Best Buy, I was sent a second email stating I have 14 days to ...
                                  tw36
                                  last modified by tw36
                                  Non Device Return Fee!!!!!

                                  in Customer Service

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                                  • Monthly charges for discounted phone

                                    I recently upgraded to the note 7 since i was elidgable to renew my contract. I had the everythibg data pkg with 1500mins. When i activated my phone on the sprint website, i was forced into switching my plans to the n...
                                    KYLEMAN2007
                                    last modified by KYLEMAN2007
                                    Monthly charges for discounted phone

                                    in Customer Service

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                                    • iPhone 7 plus pre order

                                      I pre ordered my IPhone 7 Plus 128gb and wife's on 9/11 Sprint states it will be shipped out on 9/30 but I have no updates even with order number.. Sprint about loose another customer due to their handling of pre orde...
                                      Cazz0072
                                      last modified by Cazz0072
                                      iPhone 7 plus pre order

                                      in Customer Service

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                                      • Missing text messages

                                        Within the past couple months I have been missing text messages sporadically. Sometimes I will receive one or more of a multiple text chain and often times I will receive nothing at all. I've waited a good deal hoping...
                                        olocoloc
                                        created by olocoloc
                                        Missing text messages

                                        in Customer Service

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                                        • Visual Voicemail IPhone 7 Plus

                                          I just upgraded to iPhone 7 plus and no visual voicemail! When I tap the voicemail icon, it dials into my voicemail box instead. I called customer service and was on hold for 15 mins only to not be assisted. Where is ...
                                          tw36
                                          last modified by tw36
                                          Visual Voicemail IPhone 7 Plus

                                          in iPhone 7 and iPhone 7 Plus

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