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  • Customer dissatisfaction

    I Opened a sprint account last Saturday and during that transaction, traded my phone in with the understanding that sprint would pay my contract with my previous mobile provider. Three days later, I decided that sprin...
    Kennsmom
    created by Kennsmom
    Customer dissatisfaction

    in Customer Service

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    • Blocking text on another account device

      As the primary account holder, if I block a number from texts on another account device, does the owner of that device/number get ANY notification from Sprint about the block or asking for feedback or anything?
      desigradd
      created by desigradd
      Blocking text on another account device

      in Messaging

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      • Fraudulent Charge

        My question is why does Sprint not take fraudulent charges serious? Someone ordered 3 iPhone 7's on my account over a month ago and Sprint did not find the need to contact me. Never received a call, email, text or any...
        LokiLeia
        created by LokiLeia
        Fraudulent Charge

        in Customer Service

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        • When Will ITunes Code Purchase Be Fixed?

          I Would like to use this service during the holidays, but so far nobody has been able to answer exactly when this service will be available again. Could someone please answer this?
          IronmanMKVII
          last modified by IronmanMKVII
          When Will ITunes Code Purchase Be Fixed?

          in Customer Service

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          • Phone returned

            Need help now please Tomorrow marks the ten days that it takes to process a retured phone and sprint is going to charge me $640 tomorrow because of this phone I need that to be resolved because I can't have that $410...
            Keli1987
            created by Keli1987
            Phone returned

            in Sprint.com Support

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            • Note 4 issue after PK1 update Nov  2016

              After installing the PK1 update in November 2016, my Note 4 shuts off when the battery gets to 50%.  If I plug in to charge, it shows battery life dropped to something like 14%.  Is there a fix for this?&nbs...
              lisads5555
              created by lisads5555
              Note 4 issue after PK1 update Nov  2016

              in Samsung Galaxy Note 4

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              • Phone returned

                Tomorrow marks the ten days that it takes to process a retured phone and sprint is going to charge me $640 tomorrow because of this phone I need that to be resolved because I can't have that $410 for the phone being c...
                Keli1987
                created by Keli1987
                Phone returned

                in Customer Service

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                • Subsidized Phone Charge

                  My wife and I purchased 2 Samsung Galaxy S7 phones because of the 2 for $200 deal with a 2 year contract. I was not in the market for a phone; my Note 3 was working fine. But with this deal and my wife needing a new p...
                  CHOIPSC
                  last modified by CHOIPSC
                  Subsidized Phone Charge

                  in Customer Service

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                  • Voicemail Advertisements

                    I have been with Sprint over 10 years.  I've had my Galaxy S6 Edge for nearly a year.  Today, I received notification that Voicemail will now display ads unless I agree to pay $0.50 per month.  In other...
                    Sportnt
                    last modified by Sportnt
                    Voicemail Advertisements

                    in Customer Service

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                    • Nougat Update

                      A couple of days ago I woke up and my phone indicated that the Nougat update had downloaded and was ready to install.  I started the update and it began the process.  When it got to the point of restart, I g...
                      STODDS50FREE
                      last modified by STODDS50FREE
                      Nougat Update

                      in Customer Service

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                      • Can't seem to contact someone who can ACTUALLY help me

                        I made the mistake of taking sprint up on the offer of their door to door service when I ordered my new iPhone 7 under the iPhone forever plan with the give back option on my old iPhone 6.  First, the tech came o...
                        Waitress32
                        last modified by Waitress32
                        Can't seem to contact someone who can ACTUALLY help me

                        in Customer Service

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                        • Customer Service nightmare

                          My husband and I are living in a Sprint nightmare. We were extremely happy with our service up until a month ago. We were so happy, we even referred my parent's (6 lines) and they switched from Verizon (after 15 years...
                          VRW65
                          last modified by VRW65
                          Customer Service nightmare

                          in Customer Service

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                          • Custmer Service being Charged for not returning mu phone

                            I had an Android phone upgrade. The representative came out refused to take the old phone; he didn't even try. I had clicked on returning old phone. After 4 calls to Customer Service after 3 weeks finally received my...
                            SHAWNRPM1
                            last modified by SHAWNRPM1
                            Custmer Service being Charged for not returning mu phone

                            in Customer Service

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                            • Samsung S7 Edge

                              I went from a Note 3 to a Note 7 and due to the recall had to switch to a Samsung S7 Edge.  I was told it is most like the Note 7 that was recalled.  I'm not a fan of this Edge!!!!  Because I'm "new" to...
                              TRexasorus
                              last modified by TRexasorus
                              Samsung S7 Edge

                              in Customer Service

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                              • Payment arrangement

                                Hello. I would like to set up a payment arrangement, however am needing to know the maximum number of days allowed. My husband is temporarily out of work due to an injury and money is scarce is month. We have lines wi...
                                ilycamkkcayce3
                                last modified by ilycamkkcayce3
                                Payment arrangement

                                in Customer Service

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                                • Unable to activate Nexus 6P

                                  I cannot activate my Nexus 6P on Sprint. The online activation page gives an error "Hmmm… this number doesn't match our records, please try again". This seems to be a common issue, but it seems like there's no ...
                                  ThePinks
                                  last modified by ThePinks
                                  Unable to activate Nexus 6P

                                  in Nexus 5x and 6p

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                                  • A whole new low in customer service

                                    Sprint, DO YOU HEAR ME NOW? I am writing this message in a state of shear disbelief. I went onto the sprint support page last evening. I was seeking to find the reasoning behind my cell phone bill being outrageously ...
                                    Tybalkman10
                                    last modified by Tybalkman10
                                    A whole new low in customer service

                                    in Sprint.com Support

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                                    • Restricting or blocking phone numbers

                                      How do you restrict a phone number from a line on my account
                                      Famgoon
                                      last modified by Famgoon
                                      Restricting or blocking phone numbers

                                      in Customer Service

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                                      • Still paying on a traded in phone

                                        I continue to pay $20 a month for a phone I traded in December 2015. How do I get them to finally take that charge off my bill? I've told Sprint this at least three times.
                                        EricLiz
                                        last modified by EricLiz
                                        Still paying on a traded in phone

                                        in Customer Service

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                                        • Please stop double-charging me

                                          I am new to Sprint as this is my first month; however, I am already disappointed and considering a new provider. In the begining, I was charged for activation fee $35.78 twice. In the begining, the rep in the customer...
                                          yaeatinga
                                          last modified by yaeatinga
                                          Please stop double-charging me

                                          in Customer Service

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