All board posts in Sprint Community

Cancelled

w07f — Tue, 26 Jun 2018 08:13:23 GMT

I just started a new job after being unemployed for almost a year. i called sprint a this past thursday on a borrowed phone asked to speak to some one in billing and explained my situation i was told there was nothing he could do untill i payed in full 690 some dollars. i told him i would be paid next week(this friday) and that i would cover as much as i could to start chipping away at the bill. he said he would make a notation on my acount and that other then the monthly bill piling on nothing else would hapen. four days later my acount is canceled and the number i have had for ten plus years is gone. i have been a very loyal sprint customer for almost ten years (since switching from verizon) and am simply outraged at this. on top of the email notifying me that they have canceled my account they want me to send my phone back.. is there any way to retrieve my number?

I understand if it is policy to terminate the number after getting so far behind but i shouldnt be made promises on a recored phone call that arn't going to be carried through. i hope you can point me in the right direction of some one to contact to get this resolved or i will press forward with the many media outlets at my disposal (perks of the new job) and do enough damage the can you hear me now guy will be joining me back at verizon.

Re: Software Update: Samsung Galaxy S6 (SM-G920P) 4/9/2018

Cristhian99 — Tue, 26 Jun 2018 04:45:29 GMT

hola era para saber si puedo actualizar a android 7 este telefono vivo en cuba quiero saber si con la actualizacion puede haber problemas en utilizar este telefono en cuba gracias

Re: Keyone Unlocking - Very frustrating!

Yma — Tue, 26 Jun 2018 07:03:46 GMT

unlock keyone ok mail:

GF

dbzrfl — Tue, 26 Jun 2018 03:27:49 GMT

How can I have a GF plan 4 lines no access fees for life and this month all my lines now have access fees?

I thought since I was in an old plan with the peomise of no access fees. I wouldnt have any now.

Re: Keyone - data problems

RGR — Tue, 26 Jun 2018 03:04:54 GMT

Any updates? What is the latest upgrade released for Keyone? Has everyone had issues losing 4G-lte when installing it?

Calling Plus not working Galaxy S8 in Marco Island Florida

alleninc02 — Tue, 26 Jun 2018 01:04:09 GMT

My issue with Calling plus not working (Only here on Marco Island) is not into it's 3rd week with no fix.

As this issue seems to be specific to my area, I felt it important to start a new post. This issue has nothing to do with any "fixes" posted elsewhere. I have had phone calls from sprint care, who simply said they would call me back and never did. I have been told by Sprint Care people here there may be some sort of issue with MSINI numbers or somethng duplicating, yet no fixes yet.

Now I have been doing tests. I live in Marco, and ALL WI FI connection attempts here work fine, but CALLING PLUS WILL NOT WORK HERE ON MARCO ISLAND FL. I drove to Immokalee FL, connected to wi-fi there, made sure LTE beta was turned off in calling plus, then activated calling plus in Immokalee FL. it worked fine for hours. Upon returning to Marco island FL I tried on two different Wi-Fi locations and calling plus WILL NOT activate. Come in Sprint... can we get a fix to this issue by now? Some of our lives depend on receiving calls and being in constant contact for business. this issue with Sprint Towers here somehow blocking my use of Calling plus via wi-fi needs fixed PLEASE!!

Re: CallingPlus on Galaxy S7

maserati92 — Tue, 26 Jun 2018 00:37:23 GMT

wrote:
Hello RobWild! Yes, it will be coming to this device soon. There will be a communication for the GS7 and GS7 Edge and each device launched with Calling PLUS. This will be posted here in community as soon as it's push out.

Jeffrey,

This post was posted in Nov 2017. I received the Oreo 8.0 update today and still do not have calling plus on my s7. When will this be available.

Re: Calling voicemail causes busy signal after disabling Google Voice

BOBQ1548 — Tue, 26 Jun 2018 00:13:55 GMT

I have the same problem

Re: Amazon purchased Essential phone locked to Sprint

seawolf — Mon, 25 Jun 2018 23:26:06 GMT

We heard there was an issue with this over the weekend that should now be corrected. Are you still having problems ?

Warning sprint customer service is THE WORST

Chubbz — Mon, 25 Jun 2018 23:25:35 GMT

Called in to get a bill corrected that I spent 2 hours on the phone last month correcting. Supposedly everything would be corrected on my next bill and to nobody’s surprise nothing was corrected. The rep I spoke to last month could barely speak English so I eventually got to speak with their manager and get everything figured out. So this month I try to skip the headache when I call I immediately ask for a U.S. representative. The only response I got was that “we don’t have any way to transfer you to a rep in the United States.” So then he immediately sends me to a manager and I’m still on hold right now it’s going on 20 minutes. Fingers crossed I get absolutely any help at all.

Re: Calling Plus Not Working on V30+

seawolf — Mon, 25 Jun 2018 23:16:38 GMT

So great to hear. Enjoy your journey!

Subsidized Device Charge

bobbysuavey — Mon, 25 Jun 2018 23:03:33 GMT

Hello!

Over three years ago, I signed a 24 month contract, and received an iPhone for free (just paid the taxes, and owned the device). I recently upgraded to an Android phone, and did another 24 month contract (bought it online), and paid ~$50 upfront for the phone. I did not select a new plan that would be any different from the old plan, which allowed for subsidized phones on 24 month contracts, but now I am seeing a "Subsidized Device Charge" on my account. I did some research, and I understand that this charge is for subsidized phones that are on newer plans, where the pricing is designed for leased devices, and cannot justify a subsidized device. However, I'm on the same plan I was on before, paying the same amount as when I got the iPhone subsidized, so I don't understand why I'm being charged the additional $25. I'm also quite perturbed that this $25 was not mentioned anywhere when buying the new phone, or at least was very tucked away in some very tiny print. Reviewing this answer here about the same charge looks like I'm supposed to look for verbiage that might lead me to believe that there is a $25/mo charge. We have 10 lines with Sprint and have been here for years, and I feel like I was really done dirty here. $25/mo for two years, plus the upfront $50 comes to $650, and this was very deceptively sold as being a one time up front fee of ~$50, in exchange for signing another 24 month contract.

Please explain to me if I'm misunderstanding something, or why I shouldn't feel like I was deceived here.

Re: Las Vegas NV coverage

Vegasmisty — Mon, 25 Jun 2018 22:19:35 GMT

My zip is 89122 . We at E. Tropicana and Boulder Hwy.

no one else we know has Boost. Most have AT&T and Verizon

our phones are Blackberrys and there are 2 of them.

yes some areas appear to have better coverage but unless we spend a lot of time in an area it’s hard to know if the problem exists thereby because as I stated even at our home we will witness full bars then in a heartbeat it drops to one or none.

as for how long it’s been happening, periodically over a year but much worse in last 2 months or so.

Re: Hello @hphollow, Let us take a look at your device sett...

Cccpharm — Mon, 25 Jun 2018 22:15:22 GMT

Hi, i have this same issue. What is it that you need to help me solve this? Thanks

Re: Las Vegas NV coverage

fireguy_6364 — Mon, 25 Jun 2018 22:06:59 GMT

the agents will need a tad bit more info to look into this..like..

where are you? zip code and the closest cross streets so they can start looking at towers..

how many phones are being affected...and are there any other Sprint phones around you that are NOT on your account? and if so are they seeing this as well?

does the signal improve once you are driving around LV?

what all phones do you have? and what all troubleshooting has been attempted so far?

how long has this been happening? and all in the same locations?

Las Vegas NV coverage

Vegasmisty — Mon, 25 Jun 2018 21:56:16 GMT

Have you checked your towers recent? Coverage for this area is spotty. One second we have all our bars then instantly it drops to one or none. We’ve had calls drop more frequently also.

We had a Sprint land line back in the early 2000s but around 2005 because if deployment with the military we got 2 phones with Boost Mobile which has Sprint as its carrier.

Weve changed out phones but problems persist. We’re seriously thinking about changing carriers because we rely heavy on our cell phones as we don’t want a land line but with the horrible service it’s looking like we will need to switch.

My son here has Cricket and has way more reliable service.

iphone 6 - contradictory information regarding lock status

newnic_1512 — Mon, 25 Jun 2018 21:51:16 GMT

Hello, My aunt and uncle bought unlocked new iPhones to use on another Sprint-network carrier. My uncle passed and my aunt is giving me his phone (A1586). When trying to move to different carrier, I got the usual "SIM not supported" error. Her previous carrier says it's not locked and never has been, but Apple store techs have repeatedly confirmed that it is activation locked by Sprint. Please help me understand what is going on, Thank you!

Re: Phone keeps switching to CDT

tmcmeans123 — Mon, 25 Jun 2018 21:36:34 GMT

Samsung Galaxy 8s

Excellent support from customer service.

DAMODARNB — Mon, 25 Jun 2018 21:22:49 GMT

I was having issues with my VM setup. After Google voice disconnected, my sprint VM failed as well. I reached out to Cat_Sprint at customer service and she immediately reset my VM and followed with instructions. In fact, I also got the same done for my other line on behalf of my spouse. All in the matter of couple hours email to-and-forth. Thank you Cat_Sprint for your help.

If others have the same issue, please reach out to Cat_Sprint.

Re: Unlocked iPhone 6S not Activating

RedCruzr_Sprint — Mon, 25 Jun 2018 21:07:49 GMT

I'll be happy to help you out. I am sending you a private message to collect some info.