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SOLUTION: Adult content filtering issues


Try this steps if you are getting an error message: "Not Available. The account holder has restricted your access to this content." when attempting to access adult content:

  1. From a computer Web browser, go to .
  2. Select Sign in/Register, enter the account administrator's username and password.
  3. Select Sign in.
  4. Select My preferences.
  5. In All about my account section > Limits and permissions section, select Block Adult Content and Malware.
  6. Select the device to filter Web content.
  7. From Setting or Status drop-down list, select Blocked.

Note: Once a selection is made, the option to Not Set is no longer provided. Once you do this, please turn on and off the phone. This should resolve the problem.





Version history
Revision #:
2 of 2
Last update:
‎10-25-2017 04:11 PM
Updated by:
Community News

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