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SOLUTION: Block/Unblock 3rd party charges to your Sprint account

What are 3rd Party Charges?

 

Third party charges are purchases made through Google Play or iTunes which have been billed directly to your Sprint account or debit/credit card. Charges can come from various sources including:

  • In-app game purchases (one time bundle or power-up purchases through games like Farmville, Clash of Clans, Angry Birds or Candy Crush)
  • Subscription services (Spotify, TIDAL)
  • Music, movie or other media downloads

Follow these instructions to block purchases on your Sprint account. 

 

Block or unblock billing to your Sprint account:

 

Login to My Sprint (you may have to go through 2 step authentication):

- Click the My Preferences tab

  1. Under the Limits and permissions section:
  2. Block Apps, digital media downloads & third party charges
  3. Select device and phone number to block or unblock and save changes

 

You may also use this method to unblock numbers if you wish to allow purchases billed to your Sprint account. This may be necessary if you want to sign up for certain subscription services through your Sprint account, like TIDAL streaming music. You can set each number on your account differently so you could, for example, allow purchases for yourself but block them for a child or other person on your account.

 

**Please note:

  • Bill to account is not available for tablets.
  • Your account has a set limit for purchases per bill period.  Once an account has reached the limit allowed, you will be uable to bill to your Sprint account until your bill period ends.
    • You will still have the option to purchase content through Google Play or iTunes via Credit or Debit card through the end of the bill cycle.
  • Google has set a $50 per transaction limit for purchases.  Purchases exceeding $50 must be paid immediately with a Credit or Debit card.

Prevent Google Play Store charges billed directly to debit or credit card

- Require a password or Authentication for purchases

 - Use Google Play Family Library (use this to manage the Play Store for a child or other family member)

Prevent Purchases from iTunes

- Use Restrictions to Prevent purchasing on your iPhone, iPad or iPod touch

- Apple Family Sharing (share content across different devices and/or family members to avoid duplicate purchases)

 

Have more questions or need assistance?  Click here to join a discussion or create a thread.

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