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SOLUTION: Forgot Sprint PIN/Security Answer


 I have forgotten my Sprint account PIN and Security Question.  How do I have that information sent to me?


If you know your account login, it's easy to retrieve your PIN and Security question:

  • Log in to your Preferences page here
  • Under All about My Account click on "Account PIN/Security question"
  • In the new Popup window, click "Forgot PIN" or "Forgot Security Question"

Your PIN/Security Question will be sent via your preferred communication method. If your preferred communication method is SMS, you will be asked to pick one of the phone numbers on your account. 


If your preferred communication method is Mail and you need your PIN/Security Question right away, you may change it to email or SMS in your Preferences page:

  • Under Notification settings, click "Update email and text notifications"
  • Verify that your email address and phone number are correct in all of the fields listed
  • Under "Security and Usage Notifications" select either the text or email radio button
  • Click "Save"



Version history
Revision #:
1 of 1
Last update:
‎10-26-2017 10:09 AM
Updated by:
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