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SOLUTION: Past due balance when I have a credit on my account?

Question

How can I have a credit on my account and a past due balance at the same time? I received a large credit towards my account last month. When I log in, my balance shows -$100.14 due, but I just got a past due notice that says I need to pay $30 or I'll be disconnected. What's going on?

 

Answer

 Your Sprint Bill invoicing can be broken down to three separate sections:

  • Services - Monthly Recurring Charges (MRC) like your rate plan, insurance and Premium Services like Premium Caller ID or Google play charges. 
  • Equipment - This is the lease or installment billing charge you pay for your phone, tablet or for some accessories. 
  • Service Credits - Any credit given to you for the service or promos you're receiving. 

Service credits cannot be applied to your equipment charges.  Instead, the funds from service credits will be applied to the Services (monthly rate plan, Sprint Complete, premium charges) portion of your bill. You're still responsible to pay your Equipment charges each month. This is why you may have a large credit and yet still have an amount due on your Sprint bill.

 

Examples:

  • Month 1 Bill 
    • Monthly Charges
      • Lease/IB Equipment Charge = $20.00
      • Service Charge for your rate plan = 60.00
      • Total Amount Due from you on your Sprint Bill = $80.00 ($20.00 equipment + $60.00 Service)
  • Month 2 Bill
    • Monthly Charges
      • Lease/IB Equipment Charge = $20.00
      • Service Charge for your rate plan= 60.00
      • You receive a service credit of $100.00 for a special marketing promotion
      • $100.00 service credit is applied to monthly Service Charges (your rate plan) but not to your Lease.
      • Total Amount Due from you on your Sprint bill = $20.00 ($20.00 equipment + $0.00 ($60 monthly service charge less $100 service credit - you have a $40.00 credit to be applied to next month's SERVICE charges)
  • Month 3 Bill
    • Monthly Charges
      • Lease/IB Equipment Charge = $20.00
      • Service Charge(rate plan) = 60.00
      • $40.00 service credit (from last month's service balance is applied to monthly service charge (not lease portion)
      • Total Amount Due from you on your Sprint bill = $40.00 ($20.00 equipment + $20.00 ($60 monthly service charge less $40 service credit from last month

 

You can see your amount due by going to www.sprint.com/viewbill or dialing *3 from your Sprint phone.  

 

For more information please see our FAQs about Service Credits

Version history
Revision #:
4 of 4
Last update:
‎10-10-2019 01:34 PM
Updated by:
 
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