cancel
Showing results for 
Search instead for 
Did you mean: 

SOLUTION: Past due balance when I have a credit on my account?

Question

 How can I have a credit on my account and a past due balance at the same time?  I received a large credit towards my account last month so when I log in, so my balance shows -$100.14 due, but I just got a past due notice that says I need to pay $30 or I'll be disconnected.  What's going on?

 

Answer

 Your Sprint Bill invoicing can be broken down to three separate sections:

  • Services - Monthly Recurring Charges (MRC) like your rate plan, insurance and Premium Services like Premium Caller ID or Google play charges. 
  • Equipment - This is the lease or installment billing charge you pay for your phone or for some accessories.  
  • Service Credits - Any credit given to you for your service or promos you're receiving. 

Service credits credits cannot be applied to your equipment charges.  Instead, the funs from service credits will be applied to the Services (monthly rate plate, TEP, premium charges) portion of your bill but you are still responsible to pay your Equipment charges each month.   This is why you may have a large credit and yet still have a total due on your Sprint bill.

 

Examples:

  • Month 1 Bill 
    • Monthly Charges
      • Lease Equipment Charge = $20.00
      • Service Charge for your rate plan = 60.00
      • Total Amount Due from you on your Sprint Bill= $80.00 ($20.00 equipment + $60.00 Service)
  • Month 2 Bill
    • Monthly Charges
      • Lease Equipment Charge = $20.00
      • Service Charge for your rate plan= 60.00
      • You receive a service credit of $100.00 for a special marketing promotion
      • $100.00 service credit is applied to monthly Service Charges (your rate plan) but not to your Lease.
      • Total Amount Due from you on your Sprint bill = $20.00 ($20.00 equipment + $0.00 ($60 monthly service charge less $100 service credit - you have a $40.00 credit to be applied to next month's SERVICE charges)
  • Month 3 Invoice
    • Monthly Charges
      • IB Equipment Charge = $20.00
      • Service Charge(rate plan) = 60.00
      • $40.00 service credit (from last month's service balance is applied to monthly service charge (not lease portion)
      • Total Amount Due from you on your Sprint bill = $40.00 ($20.00 equipment + $20.00 ($60 monthly service charge less $40 service credit from last month

 

You can always see your amount due by going to Sprint.com/viewbill or dialing *3 from your Sprint phone.  If you are logged in to your Sprint account you can see your 

 

For more information please see our FAQs about Service Credits

Version history
Revision #:
3 of 3
Last update:
‎10-04-2017 03:11 PM
Updated by:
 
Contributors
Community News

Sprint S.M.A.R.T Agents
Sprint S.M.A.R.T Agent are here to help Monday through Sunday 6:00 AM CT - 10:00 PM CT. If you need to speak to an agent outside of these hours, please visit Sprint Chat