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SOLUTION: Protect yourself from fraud: update your Sprint account information

Keep your information and secure by checking in on your account settings and updating your information periodically.  This prevents fraudsters from gaining access to purchase devices, file fraudulent insurance claims or simply view your personal information.


Here are are some helpful hints to verify, update and secure your account info:

  1. Verify that your address and communication methods are correct.  Log in to your account and go to the My Preferences section.
    • Notification settings: Update email or text notifications (be sure all the info is correct. Email is one of the fastest ways to be notified of changes to your account)
    • My account info: My address
  2. Update your Sprint PIN and Security Q&A.  This is not the same as your account password and should be updated periodically.
    • Go to My Preferences: All About My Account: Update account PIN


If you believe your account information has been accessed, you should immediately:

  1. Change your password in Preferences: My Sprint: Change display name, username or password
  2. Check for and delete any unauthorized profiles or In-Store delegates
    • My Preferences: Limits and Permissions: Manage who can buy in a store
    • My Preferences: Limits and Permissions: Manage access to my online account
    • This step is critical in ensuring the account is secure.

If you believe that you have been a victim of Identity Theft on your Sprint account, please check out the information and instructions available on our Support page.


Sprint advises all customers to change their passwords on all online accounts at least every 3 months.  Additionally, try not use the same user ID and passwords across multiple websites.  Choose something different for your bank and your Sprint account, etc.



Version history
Revision #:
4 of 4
Last update:
‎11-01-2017 05:59 PM
Updated by:
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