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SOLUTION: Sprint.Com Password Requirements

As of 7/31/17:

Every My account password must meet the following requirements:

  • Length: 8-33 characters (cannot be the same as your username)
  • Must contain one of each of the following
    • One capital letter
    • One number
    • One special character
  • You can't repeat a character more than 3 times (e.g. aaaaB12 would not be allowed)
  • You can't use more than 3 sequential characters (e.g., abcd1Co8, Coff7890 would not be allowed)
  • You cannot reuse a previous password

These special characters are allowed:  . - _ $ * # @ ! +


Important: If you have not logged in to your account for more than 6 months, you will be prompted to reset your password, which will require a two step authentication process.  You will receive a code (either by text message or email) which you will need to use to authenticate and complete the password reset process. 


You may also be required to complete the 2 step authentication process if you are making changes to your account, or purchasing a device either online or through Telesales.


You may request a password reset through our Forgot Password page


Have more questions or need assistance?  Click here to join a discussion or create a thread.

Version history
Revision #:
8 of 8
Last update:
‎10-01-2018 03:29 PM
Updated by:
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