As of 7/31/17:
Every My Sprint.com account password must meet the following requirements:
Length: 8-33 characters (cannot be the same as your username)
Must contain one of each of the following
One capital letter
One special character
You can't repeat a character more than 3 times (e.g. aaaaB12 would not be allowed)
You can't use more than 3 sequential characters (e.g., abcd1Co8, Coff7890 would not be allowed)
You cannot reuse a previous password
These special characters are allowed: . - _ $ * # @ ! +
Important: If you have not logged in to your Sprint.com account for more than 6 months, you will be prompted to reset your password, which will require a two step authentication process. You will receive a code (either by text message or email) which you will need to use to authenticate and complete the password reset process.
You may also be required to complete the 2 step authentication process if you are making changes to your Sprint.com account, or purchasing a device either online or through Telesales.
You may request a password reset through our Forgot Password page
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