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Account, Billing & Payments

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Sprint makes it easy to create a payment arrangement.  We'll show you how.
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Question  How can I have a credit on my account and a past due balance at the same time?  I received a large credit towards my account last month so when I log in, so my balance shows -$100.14 due, but I just got a past due notice that says I need to pay $30 or I'll be disconnected.  What's going on?   Answer  Your Sprint Bill  invoicing can be broken down to three separate sections: Services - Monthly Recurring Charges (MRC) like your rate plan, insurance and Premium Services like Premium Caller ID or Google play charges.  Equipment - This is the lease or installment billing charge you pay for your phone or for some accessories.   Service Credits - Any credit given to you for your service or promos you're receiving.  Service credits credits cannot be applied to your equipment charges.  Instead, the funs from service credits will be applied to the Services (monthly rate plate, TEP, premium charges) portion of your bill but you are still responsible to pay your Equipment charges each month.   This is why you may have a large credit and yet still have a total due on your Sprint bill.   Examples: Month 1 Bill  Monthly Charges Lease Equipment Charge = $20.00 Service Charge for your rate plan = 60.00 Total Amount Due from you on your Sprint Bill= $80.00 ($20.00 equipment + $60.00 Service) Month 2 Bill Monthly Charges Lease Equipment Charge = $20.00 Service Charge for your rate plan= 60.00 You receive a service credit of $100.00 for a special marketing promotion $100.00 service credit is applied to monthly Service Charges (your rate plan) but not to your Lease. Total Amount Due from you on your Sprint bill = $20.00 ($20.00 equipment + $0.00 ($60 monthly service charge less $100 service credit - you have a $40.00 credit to be applied to next month's SERVICE charges) Month 3 Invoice Monthly Charges IB Equipment Charge = $20.00 Service Charge(rate plan) = 60.00 $40.00 service credit (from last month's service balance is applied to monthly service charge (not lease portion) Total Amount Due from you on your Sprint bill = $40.00 ($20.00 equipment + $20.00 ($60 monthly service charge less $40 service credit from last month   You can always see your amount due by going to Sprint.com/viewbill or dialing *3 from your Sprint phone.  If you are logged in to your Sprint account you can see your    For more information please see our FAQs about Service Credits
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