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As of 7/31/17: Every My account password must meet the following requirements: Length: 8-33 characters (cannot be the same as your username) Must contain one of each of the following One capital letter One number One special character You can't repeat a character more than 3 times (e.g. aaaaB12 would not be allowed) You can't use more than 3 sequential characters (e.g., abcd1Co8, Coff7890 would not be allowed) You cannot reuse a previous password These special characters are allowed:  . - _ $ * # @ ! +   Important: If you have not logged in to your account for more than 6 months, you will be prompted to reset your password, which will require a two step authentication process.  You will receive a code (either by text message or email) which you will need to use to authenticate and complete the password reset process.    You may also be required to complete the 2 step authentication process if you are making changes to your account, or purchasing a device either online or through Telesales.   You may request a password reset through our Forgot Password page   Have more questions or need assistance?  Click  here   to join a discussion or create a thread.
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