I've been a Sprint customer for over 15 years. About every 2 years I sign on again for 2 years and upgrade my phone. Not bad for either party, I get a decent price on a phone and they get to keep me for 2 more years. This year I did what I've always done but now I notice they've tacked on a "new" $25 a month fee for my 2 year upgrade. Thanks a ton. And no one, I mean NO ONE, alerted me that this would be on my bill. Every month. Why would anyone even sign a 2 year agreement if it's going to cost them $600 just to subsidize the "2 year upgrade?!" I hate when decent companies start to play these games. I called and explained my displeasure but it looks like the only option is to return my phone or just move on from Sprint. Too bad.
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