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94582 Is your Photon 4G or other phone useless?

Journeyman

94582 Is your Photon 4G or other phone useless?

Phone was inspected and verified to by working by Sprint Tech at Sprint store on September 6 at aprox. 2:20 pm.  Every single call drops after aprox. 15 seconds.  3G indicator on phone flashes on and off.  Web pages take 2-3 minutes to load.  Email does not push, email access is extremely intermittant.

4 REPLIES 4
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Master

Re: 94582 Is your Photon 4G or other phone useless?

Sorry you are having a problem with the device can you provide cross streets near you city and state   so we can look at the tower perfomance

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Journeyman

Re: 94582 Is your Photon 4G or other phone useless?

Entire Zip Code is impacted; major cross streets include:

Bollinger Canyon Road/Alcosta Blvd.

Bollinger Canyon Road/Canyon Lakes Drive

Bollinger Canyon Road/Chanterella Drive

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Master

Re: 94582 Is your Photon 4G or other phone useless?

looking at current tower performance on the tower serving those locations the for towers for the first two are performing with normal limits and are carrying about  700 calls an hour.   The third location is also with in limits but the load on that  tower is only  about  200 calls an hour.

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Journeyman

Re: 94582 Is your Photon 4G or other phone useless?

This suggests that almost 1000 calls per hour in this area are being dropped?

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