Apple replaced my previously unlocked iphone under warranty, now Sprint doesn´t want to unlock it again.
I accidentally broke my iphone´s screen and the guys at apple give a new one under the apple care coverage. My broke iphone was unlocked, but when i try to get the new one unlocked, the people at customer care tell me the device needs to be 90 days on the account.
I explan to the first guy, then the second, call again, and again and again, at first almost 2 months ago, then 2 weeks ago, then 2 days ago, and still can reach anyone who can understand that THIS IS A REPLACEMENT! it´s not a new phone, it´s even the same number. I even give the applecare repair number (R86604630) and the only answer i get: they will submit my case and someone (someday) will reply with an answer.
Why is so hard for sprint to acknowledge that a replacement is not a new phone? And why should i need to wait 90 days? I have excellent pay record, and i´m not a new customer (maybe that´s the problem). I´m traveling tonight and I cannot use my phone (maybe I´m wrong thinking this phone is mine) to stay in touch with my family.
I´m getting so dissapointed with sprint because of this that I´m thinking seriously of changing company when my contract expires.
Thank you for reaching out to us here on Sprint's Community page and we understand how this situation can be frustrating. At this time Sprint's policy on unlocking a device for international usage is one unlock per line per contract after being active for a minimum of 90 days. We understand that this device is a replacement but at this time Sprint Worldwide is unable to unlock your device.
Sprint Social Care Team
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