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Changing Framily Plan ID and instead Phone Pulls me from Framily Plan and Raises Prices!??!??!?!?

Journeyman

Changing Framily Plan ID and instead Phone Pulls me from Framily Plan and Raises Prices!??!??!?!?

I called phone support to simply change my Framily Group ID to a different one to get the pricing I was at for the past 3 years. Instead, the chat rep puts me on hold for over an hour and tells me there was errors and then put me into a more expensive unlimited plan that I did not ask for. Is this how the Sprint reps make their commission nowadays? Very shady.

2 REPLIES 2
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Wizard

Re: Changing Framily Plan ID and instead Phone Pulls me from Framily Plan and Raises Prices!??!??...

That's definitely not how we want you to feel! I'm here now, let me take a look into this for you. I'm sending you a private message so I can get some additional info.

 


QueenK Social Care 

Be Original, Not a Copy. 
Your opinion matters! So feel free to show someand accept the solution once the issue is fixed!
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Journeyman

Re: Changing Framily Plan ID and instead Phone Pulls me from Framily Plan and Raises Prices!??!??...

Ok... feel free to send me a message.

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