I returned my leased phone in to a Sprint store on Aug. 29, 2018. Amount due - $0. I also terminated my service with them (fulfilled my contract; I was moving on.)
Luckily I kept the receipt.
I received a message from one of the credit bureaus that there was a problem with my credit. Turns out that Sprint has continued to charge me for the phone! Which was returned! And receipt said I owed $0!
And Sprint turned my account over to a collection agency. So all this is wreaking havoc on my credit score.
I sent Sprint a letter in early June asking for a removal of charges, updating records to show terminationof lease, and notifiying collection agency and credit bureaus of correction.
I have heard nothing from Sprint. I've tried to call customer service, and have been placed on hold. I can't get a person on the phone!
How can I talk to an actual person who can correct this?? Why won't Sprint reply to my request in writing??