My purse was stolen (grabbed from me and dragged until I fell and let go); my phone was in my purse. I have Sprint insurance so I got a replacement phone but now I have a charge of $200 and I still have my lease fee every month.
I went to chat to see what I could do to get the charge spread into months. I am 74 and I live on social security so there is no way I can pay that much in one month.
Georgia S. was the person I got in chat. She gave me all the reasons why I had to pay the $200 this month. She gave me rules and regulations and finally gave me a phone number I could call to extend the payment.
She NEVER acted like she was sorry I was physically hurt or that I had financial issues that I cold not change.
I would like to chat with her trainer and make them understand that personal care is just as important as rules and regulations.