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Customer Service Suggestion For choosing options when calling

Journeyman

Customer Service Suggestion For choosing options when calling

When calling customer service, I have encountered confusion when the recorded voice asks for information to access your account--i.e. what is your cell phone number?--recorded voice does not specifiy entering the number or speaking the number.  In order to service Sprint customers better, Sprint needs to clarify and also allow the ability to speak the option.  Customers are not always in a situation that allows them to enter the option manually.

I have also encountered this situation where Sprint called me while I was driving and I answered the call through my Bluetooth.  Once I answered the call, the recorded voice asked me to enter an option.  It would have been better to offer the ability to speak the option.  After all, Sprint is all about wireless communication.

Message was edited by: yappy77

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