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Did anyone Opt-In on the email "Here's a gift for being on our nice list" for a month of free data?

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Journeyman

Did anyone Opt-In on the email "Here's a gift for being on our nice list" for a month of free data?

On 12/01/16, I received an email from Sprint offering me a free month of Unlimited Data service. The email said I could Opt-In 12/27/16, so I waited until that day, then signed up, thinking that I would have unlimited data over the New Years weekend.

I received a text message from Sprint shortly after that read, "Enjoy your upgrade to Unlimited data from 01/20/17 to 02/19/17 and enjoy the magic of the season on us. Thanks for being a loyal customer. FreeMsg." That text made me realize that Sprint wasn't giving me the free month on the day that I signed up for it, but during the next billing cycle. (My cycle is from the 20th to the 19th).

 

I received a bill and was charged for ALL of the overages. When I called and spoke to a Sprint rep to dispute it, she stated that the period that was good for was 12/20-01/19, even though I received a text from them that stated differently.  She did nothing for me except give me another number to call.  The person I spoke with at THAT number told me the same thing, despite the fact that I had a confirmation text AND a chat transcript from the middle of my billing cycle in which I specifically asked if I was being charged for overages and was told 'no'.  The rep said she would open a dispute and they would call me back.  That was a week ago, and I have heard nothing back.

 

Sprint is sticking me with $100 worth of data charges now, despite the back up documentation I have that states it was 'free' as my gift for being a loyal customer... what a joke.

 

Has this happened to anyone else?

 

Thanks, Sprint... from your loyal customer.

2 REPLIES 2
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Master

ERINMPAYNE00, the Holiday Unlimited Data deal data was effective for the December bill cycle and the ability to sign up for this promotion ended on December 27th.

Lets take a look at your account and find out what happened. Please reply to the private message I sent you for additional support.

Ina.
Sprint Social Care Team.
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Thank you - I have replied via PM.  Looking forward to your response!

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