Thanks for reaching out, just so I can understand. Did you call us and spoke to an agent who presented you an option to break your agreement without any fees? If so, can you elaborate? What’s causing you to cancel your account?
Sprint Social Care
Yes I called and spoke with an agen. He said that my etf would be waived because the coverage in my area is not good which causes me to get dropped calls. He didn't say anything about returning my phone so that's why I asked.
We would need to review your account details to get a better understanding of the offer presented by this agent. Please sent me a Private Message and include your full name, account number or primary phone number and your security pin or answer to your security question.
Sprint Social Care Team