So here is the deal, I called sprint customer care today because I moved to a dead zone and I have three lines. Two of them mine and my fiances are in the dead one and my mother lives in a good spot. I explained this to sprint on a chat. In the chat they said they would put notes on the file explaining my issue. The rep said I could cancel without a ETF as long as it was proven I lived in a dead zone. I gladly would send in my renter's lease to show it. When I called to set it up - the rep than said I need to send in all the original phones I bought on each line in. The phones on the plan have been swapped and some of the originals were broken (a whole other issue I had to argue with sprint about). I had to buy some phones out right. I did not buy my phones through sprint, I got them at radioshack. Now I was never told in the chat I needed to send the original phones in too. Now I am sitting with two phones I cannot use at all in the area where I live. I am getting no help from sprint and I do not feel I should send the phones I paid for, some out right. I am stating I would stay with them for my mom's line since she is happy. The only thing they keep telling me is, find the original phones or pay the ETF. Now I also JUST found out my surcharges went up and I was never notified.as never told if I did not agree I could drop the policy. I am not sure where to go with this. I am stuck no services and higher surcharges. I need to know where to go with this, is there somewhere higher up I need to go? Is there media reporting I could go through about them not telling me about the change in my surcharges? This has gotten way out of control.
CHAT WITH REP: