cancel
Showing results for 
Search instead for 
Did you mean: 

Error 1012 on Moto Razr V3M..Sprint employee, please!

Journeyman

Error 1012 on Moto Razr V3M..Sprint employee, please!

Whenever I try to do anything that requires data a screen displaying "Preparing Vision Services" comes up. After about a minute it will display "Error 1012, Power vision services could not start, please try again later, if the problem persists you may need to contact Sprint. I feel like when we activated the phone, the data portion of it did not complete and the phone is not programmed with the correct Sprint username and password. If a Sprint employee could assist me that would be great!

Thanks!

2 REPLIES
Wizard

Error 1012 on Moto Razr V3M..Sprint employee, please!

Hi,

Have you done the update profile option on your device or is that the message that comes up after you do it?

Thank you,

----George

Journeyman

Error 1012 on Moto Razr V3M..Sprint employee, please!

We get the message after updating the profile on it.

Community News

This is a PUBLIC ARCHIVE board, all artciles are read only.

Please click here to search the Active Community.