I ordered a phone back in Dec and when I checked on the tracking info, I found that the address that the phone was to be shipped to was wrong. I contacted sprint and after speaking to 5 ppl, nothing was resolved and I was to cancel the order. But of course, I am still being charged for the phone (even though I got a phone from Apple) and the rep who I last spoke to could see that the serial numbers didn't match.
I was told that they would fix this and it is now April and i am still charged for a phone i don't have.
Can someone please help?? I have been a customer for 15 years and I am at my wits end with the level of service offered by Sprint.