I recently signed up for a 2-year contract with Sprint through Amazon Wireless (I got the Galaxy S3). Everything on Amazon's part went smoothly, as usual. The problems started when I got my S3 and called Sprint to activate my phone. Here is a breakdown of what happened:
I had not even used my Sprint phone yet and I already had a terrible experience with Sprint. When I switched from Verizon to Att a few years ago, this whole process was handled with one phone call. At this point I regret getting a contract with Sprint. I and other people who had to deal with this Customer Service should be compensated. I never thought I would say this, but I will be going back to Verizon or Att.
Just incase anyone can use this in their decision, after using the Sprint phone after it was activated, I was also very disappointed with the 3g speeds. I was getting anywhere from 20kbps, 60kbps(average) to a max of 1050kbps. Comparing those speeds with my Att speeds (I averaged 2.0Mbps to 3.5Mbps), the Sprint 3g is like dialup in my area (Pasadena, Ca). I was really hoping that the Sprint 3g would be usable.
Instead of dealing with more phone calls with Sprint I decided to go back to Att. They re-activated my account, put in the request to port my # back and I got my S3 as well. This could have been done in one phone call, but I gave them the wrong Sprint acct # (my fault). I called them back and gave them the correct Sprint Acct # and my phone was activated during the call. This whole process took less than 24hrs instead of a week like it did with Sprint.
There are some positives for Sprint. I never had to wait more than 30 seconds to get a person on the phone and all the Reps were very nice although not as organized. Even while I was getting frustrated, they kept calm and who can stay mad at someone who handles that well.