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My phone service is jeopardizing my business. Help!

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Patron

My phone service is jeopardizing my business. Help!

I have been having difficulty lately with my Sprint service. I am almost 1 year into my renewed contract for an iPhone, and am experiencing several problems that has resulted in the loss of several business customers.  I have been a Sprint customer for almost nine years, and currently have 5 phones on my account. For the past three months, I have called Customer Service multiple times, had my phone reset, OS updated, diagnostics done, etc. and still the problem persists. I have been to a Service Center more than once. Basically, the device only receives calls intermittently, and is very slow (sometimes days) before I can get messages. One technician told me after diagnosing and updating my phone, and finding nothing wrong with it, that it could be the way the Apple OS interfaces with the Sprint network in my area. My business also uses Google for communications, and I discovered that Apple does not relate to Google as well as Android. The same day I had my phone serviced, I lost four important business calls. In my despair, I called Customer Service one more time, hoping that I could get out of the contract, and start another one with an Android phone. Everyone I spoke with was very courteous and helpful, until I was connected with an 'account specialist'. After I explained my dilemma, and asked about my idea to start another contract, he seemed to become extremely rude and condescending, and interested in quickly ending the conversation. I do not believe I was harsh, or demanding, yet it seemed he was quick to get hot with me. I believe these calls are recorded, so this can be checked into. I was simply explaining to him that I was not in the position to pay a cancellation fee since I had already lost a lot of money as a result of this problem, and that in my nine years of being a Sprint customer, I have found that it is within Sprint's ability to completely waive a cancellation fee, especially due to an ongoing complaint. He said that things have changed, and they cannot do that anymore He finally offered to sell me one of two models of Android phones for $130, which I found later to be outdated and worthless for my tasks. I said I would look into it, he abruptly, and impolitely ended the call, much unlike my experience with other Sprint employees. Now, the only recourse I have is to write this in hopes of getting the attention of someone who can help me. I'm afraid I will continue to suffer in my business if I do not get this resolved soon. 

4 REPLIES 4
Journeyman

Re: My phone service is jeopardizing my business. Help!

Hello Peleyadel,

Thanks for posting. I'm sorry to hear that you have been having issues with your device. I'm happy to look at your account and see how I can help. Please send me a private message with your phone number and account pin. Thank you.*Paida

Patron

Re: My phone service is jeopardizing my business. Help!

Is this how I send a private message? I hit 'Reply', but I don't know if it's private. Please advise.

Wizard

Re: My phone service is jeopardizing my business. Help!

Very happy to.

You can click on the person's name. When their information loads on the next page, you will have a "Send private message" on the right of the screen.

Please let us know if you need more guidance. Thanks!

Regards,

Giovanni R.

Sprint Social Care Team

Journeyman

Re: My phone service is jeopardizing my business. Help!

I received your message, I will look at the account and follow up with you. Thanks.*Paida

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