I am getting some confusing information regarding my port over credit. When I called to talk about plans (before I got my phone) i was told that I woudl qualify for a $100 credit for porting my number over. the people at the store said that was only if the number being ported was a business line, I talked to 3 different people at the CS line adn they all tell me I should qualify adn that I need to go to sprint.com/promo to confim. When I go there it want's a promo code that I don;t have.
I talked to one person (while working on another issue) and tehy said that the credit was there (and would take a couple of billing cycles whcih I understand and am fine with) but again told me to use the above web site to see the status but again I have no code to use.
Can I please get the promo code and confirmation that I will be recieving this credit.
Here are details of the latest port in credit offer. You ddint state when you purchased or if you registered. There is a separate off for business customers.
This promotion is for competitor customers who access Sprint.com from their mobile device and receive an offer to switch up to 2 lines to Sprint and receive $100 credit on each line
Last modified on 09/20/2012
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Ok I don't understand what this means, do I have the credit coming or not, do I need to do something else at this point? The ONLY reason I bought my phone at a Sprint store was because I wouldn't get this credit if I purchased at Best Buy (where I would have gotten $50 more for my old phone). So if I am not geting this credit then I would like to get some discount to make up for this.
Good morning, I am still looking for an answer to my 2nd question on this post. I see the details on the offer but nowhere there does it tell me if Ihave it or if I need to do something to get it. I was promised this credit so if I am not getting it I will move on and cancel my account and go to another company.
Please reply ASAP.
Never mind, after 30 min on the phone with Sprint I was able to get this sorted out, I find it appaling that I still never recieved any update on this thread. This is not giving me many "warm fuzzy" feelings as a customer.
So far the support after the sale has been a mixed bag, mostly slow/incorrect informaiton.
hope this is not a sign of what I can look forward to as a customer.
I am having a very frustrating experience also. I've been on the phone with customer service for a combined time of over 2 hrs. They are very accommodating in trying to help me get this credit, but the problem is this offer does not show up when I go to sprint.com with my AT&T phone. Don't know what else to do. Been trying for over a week and the offer ends tomorrow.
Have you followed this instructions?
• Register within 72 hours of port-in activation to request your service credit.
• When porting more than one line, you only need to request a service credit for one mobile number per account for the month the lines are ported. Your credit will automatically apply to all eligible numbers ported during this month.
• The service credit will be applied to the first or second invoice after you have been a Sprint customer for 61 days
Where's My Credit?
Has it been 61 days since your port-in activation? If so, you may request a review of your registration here. Please enter one of the following to begin the review process.
You this site to get more info https://www.sprintportcredit.com/Inquiry.aspx Call Toll free number -866-877-7137, option 2.
According to the instructions above (also from customer service), I needed to access sprint.com with my current AT&T phone and click on the link for the offer of up to $200 to switch 2lines to sprint. But no such link pops up. Didnt get as far as purchasing phones because I was told that this needed to be done before activation.