I have been paying for international calling and txting since i started my plan this Spring. FInally this month i was traveling overseas and i needed to make sure my phone would work for a few calls and txting while in country. I used the chat option from Sprint.com and explained to the associate that i would be traveling for 5 days in Oct. We discussed what roaming charges would be, ) pricing on calls in the country ( Glasgow, Scotland) etc. I was lead to believe i was good to go. This was not the case. I got off my plane in Glasgow, and was stranded with no service. As if i had no contract whatsoever. Not even the ability for roaming. I couldn't call my cab, my hotel, or my partner that was arriving the same morning, but to a different airport! I WAS STRANDED. It was the kindness of a stranger that allowed me to use their personal phone to call my hotel and arrange last minute for a shuttle. After getting checked in the first thing i did in country, was tod chat into Sprint.com customer service. Yay. ~ This just made things worse. Apparently i was supposed to have activated a particular SIM card for my phone to work?!?! ( i was never explained, or sent this SIM card) and that in order for my phone to work i would have to be a customer for over 18 months with a good credit history?! Again none of this information was given to me when i was making sure my phone would work. I needed it for all of 5 days for a holiday trip. SIgh.
The other topics covered in the same chat conversatioN were handled. I arranged to have an airrave sent to my house in the same chat inquiry. And that happened. So how i was supposed to know there was something wrong!?!?
I want to cancel my sprint service. It is not my fault your employess are so poorly trained. It is your fault I was left stranded in a foreign city with no means to make a single damn phone call thanks to your representatives. There are chat histories detailing what i asked for in my original inquiry, and the chat history of when i was in Glasgow desperately asking for my service to work and being told flat out "NO" ANd that i should take more of my money and go buy a phone in Scotland. Which i couldn't afford to do, i couldn't afford the extra cab fares to find a store nor the extra money to buy another phone for 5 days.
Sprint customer service is ridiclous. I was apologized too, but what does that matter. I can't get those days back and it did affect my trip. Also to come home and not see ANY adjustment for the obvious days i was without service entirely is insulting. I thought i had done everythng i was supposed to do.
My first international trip and the beginnig hours were spent stuck crying at the airport. Thank you Sprint.
Does not surprise me that no one from Sprint will respond. All i get is finger pointing to another person, no one will take responsibility for me not having Sprint service when i went out of country even though i made it a point to speak(chat) with a Sprint representative before i left.
I definately want to help you and get this issue resolved. Please send me a private message with your phone and pin.*Paida