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Sprint....poor customer service! (FREE ACTIVATION ONLINE + $50 OFF IPHONE)

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Journeyman

Sprint....poor customer service! (FREE ACTIVATION ONLINE + $50 OFF IPHONE)

In July we purchased 4 (four) Iphone 4s.  We paid $199 per phone plus $36 activation on each phone.  Less than a month later Sprint will waive the activation fee and they reduced the Iphone to $150.

I called Sprint Customer Service to see if I could get a credit or partial credit since I paid $330 in charges last month that are not charged this month!  The first agent said to go to the Sprint store and see what they could do.  I said that I would rather resolve this on the phone since I travel and not able to go the the store.  His supervisor said that all he could do was credit me $50 total ($12.50 per phone).  Customer Retention said there was nothing that she could do (including the $50).

I am shocked by the poor service that Sprint provides.  I hear people bash Sprint .... now I understand why!!

1 REPLY 1
Journeyman

Re: Sprint....poor customer service! (FREE ACTIVATION ONLINE + $50 OFF IPHONE)

This is one of the rare times I have to side with Sprint. YOu missed out on the promotion, plain and simple. They cant be expected to back up promotions so everyone can benefit. Sorry.

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